Switchboard Operator - Targeted

Singleton District Hospital is a heritage-listed facility that has proudly served the local community since 1907. Formerly known as Dangar Cottage Hospital, it was the first permanent hospital in the Upper Hunter region and continues to play a vital role in delivering quality healthcare services.
The hospital provides a broad range of services including 24-hour emergency care, inpatient and maternity services, allied health, dialysis, medical imaging, pathology, physiotherapy, occupational therapy, podiatry, social work, speech pathology, orthopaedics, surgery, women’s health, and virtual care.

An exciting opportunity exists for a motivated and customer-focused Telephonist Level 2 to join the team at Singleton Hospital.

The Telephonist is responsible for managing incoming and outgoing calls in a busy hospital environment, operating the hospital switchboard, and coordinating emergency paging (including cardiac arrest, trauma alerts, and security requests). The role also includes clerical duties and providing a professional, courteous, and efficient service to patients, visitors, and staff.

The switchboard is located at the Reception Desk within the Emergency Department and serves as the primary point of contact for the hospital.

Hours: Monday to Friday, 7:30am – 4:30pm, with a 60-minute break.
Roster: Participation in a 7-day roster covering a 24-hour service may be required.

• Experience operating hospital switchboards and paging systems
• Proven ability to assist staff and clients in a high-volume environment
• Excellent communication skills with the ability to remain calm, clear, and courteous in all circumstances
• Willingness to work across a rotating roster covering all shifts

Why Join Hunter New England Health?

At Hunter New England Health, you’ll enjoy meaningful work in a supportive environment, surrounded by beautiful regional locations.

Benefits include:

• Proximity to shopping and local services
• Monthly Allocated Days Off (ADO) for full-time employees
• Four weeks annual leave (pro-rata for part-time employees)
• Paid parental leave (for eligible employees)
• Salary packaging options up to $11,600 plus novated leasing

• Fitness Passport for you and your family. Employee Assistance Program (EAP) for staff and family members Opportunity to work and collaborate with a range of non-clinical and clinical professionals 
   

   

Requirements:

• Participate in a 7 day roster working across all shifts cover a 24 hour day.

Additional Information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. 

• This position is full time; however, part time/job share arrangements may also be considered.

• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date

• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

• Click here for the Position Description 

• Find out more about applying for this position

For role related queries or questions contact Nicola Churms at Nicola.Churms@health.nsw.gov.au

 

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  
The Welcome Experience 

The Welcome Experience helps you and your family connect with local people and resources, making it easier to settle in and feel at home in your new community. Learn more at www.nsw.gov.au/welcomeexperience  

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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