Service Improvement Manager

Join us as a Service Improvement Manager to lead transformative initiatives, enhance patient care, and drive operational excellence across the hospital.

Employment Type: Temporary Full Time until 30 March 2026 (with possibility of ongoing employment)
Position Classification: Health Manager (Level 4)
Remuneration: $2,720.93 - $3,241.77 per week
Hours Per Week: 38
Requisition ID: REQ569740

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.  

Where you'll be working
Executive Unit, Royal North Shore Hospital

What you'll be doing
The Service Improvement Manager will lead and support the Executive Team in the development, implementation and monitoring of all improvement initiatives and redesign programs throughout Royal North Shore Hospital (RNSH).
The Service Improvement Manager, will lead a proactive patient and clinician-driven approach to improving healthcare using a range of improvement methodologies including redesign. The position will lead and support clinical and service leaders to apply new ideas that strive to meet the Triple AIM of Healthcare: Improved Patient Experience (quality / access and experience), Reduced Costs and Better Health Outcomes across the population.
The philosophy is to focus on moving the quality of care delivered by RNSH to the next level, recognising that this will lead to improvements in our patient journey's key metrics, including Emergency Treatment Performance, Surgery Waiting Times, Length of Stay, Mortality Rates and Re-admissions.
The position will increase the organisation's capacity for structured system improvement and redesign, with support related skills development across the Hospital and will foster a culture that will embed improvement into clinical practice at all levels.
Additionally the role will participate in, lead and support:
-  Efficient use of resources by streamlining the care and journey of patients inclusive of development of alternative models of service
-  Make key decisions relating to strategies and plans that will facilitate achievement of project outcomes.
-  Recognise when consultation with RNSH Executive staff is required prior to confirmation or communication of a decision.
-  Make decisions in relation to day to day implementation, project sustainability and evaluation plans.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria: