Senior Policy Officer
Senior Policy Officer
Join the experience Team at Ministry of Health for an exciting ongoing employment opportunity and be part of the team enriching health in millions of ways every day.
About us
- Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
- We are dedicated to creating a positive, inclusive, and supportive environment for all staff and consumers.
- The experience Team leads the way in designing, implementing, and evaluating strategies to enhance patient and family experiences in NSW Health.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
As part of our experience Team, you will directly contribute to Elevating the Human Experience – Our Guide to Action, helping transform patient care into a compassionate, respectful, and empowering journey for all. Your work will drive positive change, ensuring that every patient, family, and staff member feels valued and heard.
This is an opportunity to develop your career while making a tangible difference in people’s lives. Whether you're designing new initiatives, collaborating with health professionals, or leading projects that enhance human experiences, your impact will be valued. If you’re passionate about creating positive, meaningful connections in healthcare, this is the role for you.
Crown Clerk 9/10, starting salary from $125,693 - $138,510 p.a. plus Super and annual leave loading, with a 35-hour work week, work location- 1 Reserve Road, St Leonards
For more information, please read the full Role Description.
What you'll be doing
- Develop, review, and implement patient experience policies and guidelines to improve the quality of care.
- Collaborate with Local Health Districts, Specialty Health Networks, and other stakeholders to drive consistent and effective patient experience initiatives.
- Analyse data, conduct research, and provide evidence-based recommendations to enhance human experience across the health system.
- Support the development of training, resources, and tools to build staff capability in delivering person-centred care.
- Lead projects that promote best practices and innovation in patient and consumer experience.
About you
We are seeking motivated and committed individuals who can support the work of NSW Health with:
- Proven experience in designing and implementing patient or consumer experience initiatives within healthcare settings.
- Strong stakeholder engagement and relationship management skills.
- Excellent analytical and problem-solving abilities, with a focus on evidence-based decision-making.
- Effective written and verbal communication skills, with the ability to develop clear, accessible policies and resources.
- A genuine passion for improving human experience and making a positive impact on patients, families, and staff.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) and demonstrate your ability by attaching a response to the two target questions below.
Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.
Capability application tool | NSW Public Service Commission
Target Questions (1-2 pages)
- Describe a time when you developed or contributed to a statewide or district-wide patient experience initiative. What was the outcome, and how did it improve patient or consumer experience?
- How do you approach building stakeholder partnerships, particularly when working with diverse groups (e.g., clinical teams, patients, carers, and external partners)?
For role related queries or questions contact Glen Charlesworth on glen.charlesworth@health.nsw.gov.au and quote REQ574174.
If you do require any adjustments to the recruitment process during the recruitment process, please contact Lisa Byrne on lisa.byrne@health.nsw.gov.au
Closing Date: 11:59pm Monday 26 May 2025
Our commitment to diversity and inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- For more information on applying visit the Ministry of Health Career portal
- Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
Don't miss your chance to embark on this fulfilling journey! Apply now!
Applications Close: 11:59pm Monday 26 May 2025
