Senior Manager National Standards & Quality Improvement

Shape the Future of Out of Hospital Care: Lead the National Safety and Quality Health Service Standards (NSQHS) Program at NSW Ambulance

Permanent Full-time opportunity

We support your healthy work-life balance with flexible work arrangements

About the Opportunity

NSW Ambulance is adopting the National Safety and Quality Health Service Standards across the organisation. The Senior Manager National Standards & Quality Improvement provides leadership and expert advice to all levels of staff and services across NSW Ambulance, on the National Safety and Quality Health Service Standards (NHQHS) requirements, processes and quality improvement, ensuring NSW Ambulances’ adoption of and adherence to the Standards.

Please refer to the Role Description for further information. 

About You

Are you passionate about Safety and Quality? Do you have experience leading a complex or geographically distributed health service in the adoption and implementation of the National Safety and Quality Health Service Standards? Are you confident to lead and influence staff across all levels of a health service? If you answered yes then these are the experiences and qualities, we are looking for to lead our National Standards Program.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.

Question 1: Describe your experience in the implementation and adoption of the National Safety and Quality Health Service Standards across a complex, geographically distributed health service. Describe the challenges you encountered and the strategies you used to meet these challenges. What was your measure of success? 

Question 2: NSW Ambulance has not previously adopted the use of the National Safety and Quality Health Service Standards. How would you lead and influence a dispersed multidisciplinary workforce? Describe your project management experience, who might your stakeholders be and how would you influence them?

Additional Information 

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill permanent and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI‑assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Conditions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employees currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employees currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
•  If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au

Contact Information

Please contact Andrea Herring on Andrea.Herring@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self. 

Salary Range: $147,653 - $175,917 per annum

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park.

Applications Close: 11:59 pm Sunday 31 May 2026