Senior Manager Clinical Programs

Employment Type: Permanent (Full-time)
Salary range: $147,653 per annum to $175,917 per annum + 12% super and benefits (Health Mgr Lvl 4)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Applications Close: Midnight 11 January 2026

With your skills and experience, you can contribute to the millions of ways we're enriching health and develop your career as part of the largest health organisation in Australia.

Join Us & Enjoy Exceptional Employee Benefits as we offer more than just a job — we support your lifestyle, growth, and wellbeing

• Salary packaging: Up to $9,000 for living expenses + $2,600 for meals & entertainment
• Novated leasing options
• Public transport accessible locations
• Flexible & hybrid work arrangements
• Monthly Paid Day Off (ADO) + extra public holiday
• Growth opportunities & career pathways
• Discounted gym access for you & your family (Fitness Passport & Medic-Fit)
• Private health insurance discounts
• Free, confidential staff support program

About the Opportunity:

The Senior Manager Clinical Programs leads and champions a proactive patient and clinician-driven approach to improving healthcare using a range of structured improvement methodologies including Redesign. The position increases the organisation’s capacity for structured system improvement and redesign, supports related skills development and fosters a culture of embedding improvement into practice.

Please note: The dates of the interviews are set for February 2026.

About You:
You are a healthcare leader who is passionate about patient-centered improvements across complex systems. With deep expertise in clinical program design and delivery, you apply structured improvement methodologies, including Redesign, to enhance quality, safety, and efficiency in care.

You have deep experience in building organisational capability for sustainable change—developing tools, frameworks, and processes that embed improvement into everyday practice. You lead end-to-end projects with confidence, foster collaboration, and mentor teams to strengthen skills in project and change management.

You balance strategic oversight with hands-on delivery, bringing expertise in governance, risk management, and stakeholder engagement to ensure initiatives are well-defined, safe, and impactful.

How to Apply:

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Describe a time when you have led an organisational complex clinical improvement initiative. 

Question 2: Tell us about a time you coached staff to adopt a new methodology or process. What was the capability gap, how did you approach this and how did you measure sustained adoption?

• Click here for the Role Description and Position Conditions and General Information
  
  
  

Additional Information:

• Applicants will be assessed against the essential criteria articulated in Role Description.
• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. 
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. 
• Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

Contact People

Please contact Stephanie Looi on Stephanie.Looi@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. 

Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.

About NSW Ambulance:

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what it’s like to work for NSW Ambulance

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!