Security Officer - Mental Health Services
🛡️ Help create a safe and secure environment across mental health services
🤝 Work alongside clinicians, emergency services and a supportive security team
🏥 Make a meaningful difference to patients, families, visitors and staff
Protect people, manage risk and respond confidently to security incidents in a busy mental health environment.
Previous WSLHD Applicants Need Not Apply
Employment Type: Permanent Full and Part Time roles available 
Position Classification: Security Officer
Remuneration: $65,703.25 per annum / $33.13 per hour (Base Rate/Salary)
Hours Per Week: up to 38 (opportunities for overtime and penalty rates may apply)
Location: Cumberland Hospital, North Parramatta
Where you'll be working
Join Cumberland Hospital in North Parramatta, part of Western Sydney Local Health District (WSLHD) and NSW’s largest and Australia’s oldest mental health facility. You’ll work in an environment where safety, respect, teamwork and quality care are at the heart of everything we do.
You’ll be part of a professional security service supporting patients, staff, visitors and contractors across a complex healthcare environment.
Work alongside multidisciplinary clinical teams and key emergency service partners
Contribute to a safe, respectful and welcoming environment for everyone
Support a major mental health service serving local and broader Western Sydney communities
Be part of a workplace focused on innovation, collaboration and continuous improvement
Grow your skills within a large public health organisation committed to its CORE Values of Collaboration, Openness, Respect and Empowerment
What you'll be doing
As a Security Officer, you’ll play a vital role in protecting people and NSW Health assets while responding professionally to security and safety risks. You’ll use sound judgement, strong communication and a calm approach to manage challenging situations.
Monitor and operate security systems including CCTV, duress alarms and access control
Identify risks, undertake appropriate risk assessments and take timely action to maintain safety
Respond effectively to incidents including fire, duress, helipad retrieval and advanced life support situations
Work collaboratively with clinicians, police, fire services, emergency services and other stakeholders
Provide professional customer service while accurately documenting incidents and contributing to continuous improvement
Ready to make a difference?
Bring your security experience, physical fitness, professionalism and ability to de-escalate challenging situations to a role where your work directly contributes to safer healthcare environments. Join Western Sydney Local Health District and be part of a team where your skills, contribution and commitment to safety matter.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Essential Requirements:
License: Class 1A Licence as issued under the Security Industry Act 1997
Qualification: Certificate II in Security Guarding and current First Aid Certificate
Selection Criteria:
NSW Driver Licence with excellent driving record (full or provisional class C)
Excellent verbal and written communication and interpersonal skills
Demonstrated ability to manage and de-escalate difficult situations
Proven ability to work effectively within a multidisciplinary team
Demonstrated experience with electronic security systems such as access control and building management systems, CCTV monitoring, data entry, and radio communications
Ability to adapt and learn emerging security and IT systems
Experience in a customer service role, ideally involving access or traffic monitoring
 
Requisition ID: REQ685669
Applications Close: 2nd September 2026
Master Licence: 407479615
Need more information ?
Find out more about applying for this position.
Review the detailed Position Description for insights into role requirements and criteria.  
Explore the selection process, employment checks, outcomes and notifications.
For inquiries about the role, contact Josh Astridge on Joshua.Astridge@health.nsw.gov.au
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
