Security Officer

🛡️ Protect staff, patients and visitors across Drug Health services
🤝 Make a difference through safety, care and de-escalation skills
🚨 Join a collaborative team with varied and rewarding work

Employment Type: Permanent Full Time
Position Classification: Security Officer
Remuneration: $65,703.26 base rate/ salary 
Hours Per Week: 38 (Job share may be considered for part time hours)
Location: Drug Health Parramatta, Blacktown Drug Health & Mt Druitt Drug Health 

Where you'll be working
Join Western Sydney Local Health District's Drug Health Service, providing security support across Fleet Street, Parramatta, Blacktown Drug Health and Mount Druitt Drug Health. Working alongside multidisciplinary healthcare teams, you'll play a vital role in creating a safe, respectful and supportive environment for staff, patients, visitors and contractors. Every day brings new challenges, meaningful interactions and the opportunity to make a genuine impact.

• Work across multiple Drug Health locations within Western Sydney.

• Be part of a professional, supportive and collaborative security team.

• Partner with clinicians, NSW Police, emergency services and other key stakeholders.

• Contribute to a culture focused on safety, respect and person-centred care.

• Access ongoing learning and development within one of NSW's largest health districts.

• Work a rotating 7-day roster between 6:30am and 8:00pm, supporting Drug Health services across multiple sites.

What you'll be doing 
As a Security Officer, you will help maintain a safe and secure environment by responding to incidents, supporting patients, staff and visitors, and protecting organisational assets. You will work independently as the sole Security Officer on site, providing frontline security support to clinicians, with additional security assistance available when required. Your professionalism, communication skills and ability to remain calm under pressure will be essential in delivering high-quality security services across Drug Health facilities.

• Respond to security incidents, Code Black emergencies and potential safety risks promptly and professionally.

• Monitor CCTV, duress alarms, access control systems and other security technologies.

• Conduct risk assessments, complete accurate incident reporting and contribute to continuous service improvement.

• Provide exceptional customer service while using empathy and effective de-escalation techniques in challenging situations.

• Work collaboratively with multidisciplinary teams and external emergency services to maintain a safe healthcare environment.

• Participate in a rotating 7-day roster between 6:30am and 8:00pm, ensuring consistent security coverage across Drug Health services.

Previous WSLHD Applicants Need Not Apply
 

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.   

Essential Criteria

• License: Class 1A Licence as issued under the Security Industry Act 1997

• Qualification: Certificate II in Security Operations, current First Aid Certificate 

Selection Criteria

1. Security experience in a large complex client-focused organisation & NSW Driver Licence (full or provisional class C).

2. Proven experience in communicating and responding to challenging and aggressive situations such as distressed persons and mental illness

3. Proven ability to display empathy towards vulnerable clients, while maintaining integrity and resilience in circumstances which may be multidimensional and sensitive

4. Demonstrated ability to work effectively within a multidisciplinary team environment, take direction and ability to work under minimal supervision and complete all patrols and any other security work during the shift

5. Excellent written communication skills particularly in the area of report writing, maintaining shift logs and entering information into databases

6. Demonstrated experience with a sound understanding of alarm systems, access control system, CCTV and Fire Indication panels

7. Demonstrated ability to adapt and learn current and emerging security and IT systems

8. Demonstrated ability to develop and maintain effective working relationships with senior management and other key stakeholders including ability to work co-operatively as a member of a team

Requisition ID: REQ684561 
Applications Close: 19 August 2026 
Security Master License Number for WSLHD: 407479615

 
Need more information ?

• Find out more about applying for this position.

• Review the detailed Position Description for insights into role requirements and criteria.

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Rachel Lawson A/District Security Manager - 0436 462 042