SDPR Patient Service Implementation Lead
Employment Type: Temporary Full-Time Unti January 2027
Position Classification: Health Manager Level 2
Remuneration: $118,821.00 - $140,201.00 + Super + Salary Packaging
Hours Per Week: 38
Requisition ID: REQ678314
Closing Date: Thursday 30th July 2026
Location | John Hunter Hospital
About The Role
Hunter New England Local Health District (HNELHD) is seeking a motivated and collaborative District SDPR Patient Services Implementation Officer to support the successful implementation and optimisation of the Single Digital Patient Record (SDPR) program across the district.
This exciting role is instrumental in ensuring high-quality administrative workflows, supporting post go-live data remediation and optimisation activities, and driving the adoption of digital health practices across HNELHD facilities. Working closely with facility leaders, administrative teams, Health Information Managers, Digital Health Program teams, ICT, and executive stakeholders, you will help deliver a reliable, intuitive, and optimised digital health experience for staff and patients.
- As the District SDPR Patient Services Implementation Officer, you will:
- Coordinate post go-live SDPR data remediation and optimisation activities across HNELHD facilities.
- Support managers and administrative teams to improve data quality through workflow optimisation and data cleansing initiatives.
- Partner with facility leaders, Health Information Managers, and Digital Health teams to support successful SDPR implementation and adoption.
- Lead change management activities, including stakeholder engagement, education, coaching, and ongoing support for administrative staff.
- Promote consistent, standardised administrative workflows aligned with statewide policies and local procedures
- Monitor implementation progress, identify improvement opportunities, and support the effective use of quality data to inform service improvement.
About You
You are an experienced health administration or health information professional with a passion for digital transformation and service improvement. You thrive in collaborative environments, enjoy supporting others through change, and have excellent communication and stakeholder engagement skills.
You will demonstrate:
- Experience in patient administration, health information management, digital health, or healthcare project implementation.
- Strong understanding of administrative workflows and the importance of quality data collection.
- Demonstrated experience coordinating change management, training, and stakeholder engagement activities.
- Ability to build productive relationships with clinicians, managers, administrative staff, and executive stakeholders.
- Excellent organisational, planning, and problem-solving skills.
- Ability to analyse workflow issues and contribute to practical, sustainable solutions.
- Experience working with patient administration systems and hospital information systems is highly desirable.
- Knowledge of healthcare data quality, activity management, or digital health initiatives will be highly regarded.
What we can offer you:
✅ Opportunities for ongoing learning and professional development
✅ Sustainable Healthcare: Together towards zero
✅ Monthly Allocated Days Off (for full-time employees)
✅ 4 weeks annual leave (pro-rata for part-time employees)
✅ Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
✅ Salary packaging options - up to $11,600 plus novated leasing
✅ Fitness Passport for health and well-being - discounted gym options for you and your family
✅ Employee Assistance Program (EAP) for staff and family members
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Ian Schumacher on Ian.Schumacher@health.nsw.gov.au
Additional Information
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
An eligibility list will be created for future temporary full or part-time vacancies.
Hunter New England Health is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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