Recovery Partner Tail Claims

Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 2
Remuneration: $114,251 per annum - 134,809 per annum + 12% super and benefits 
Application Close: Midnight on 28 November 2025


About the Opportunity

The Recovery Unit at NSW Ambulance is expanding, creating an exciting opportunity to make a real impact. As part of the implementation of our new Workers Compensation Strategy, we are seeking a dynamic and experienced professional to be part of the management of our Workers Compensation Tail Claims portfolio.

In this pivotal role, you will provide specialist technical advice and apply best practice interventions to progress long-term and complex claims, delivering positive outcomes for both the organisation and our people. You will balance strategic oversight with genuine care and compassion for those recovering from injury, supporting their journey towards recovery and return to work.

About You

We are looking for candidates with the below experience and capabilities:

• Demonstrated experience in the development and implementation of claims management strategies to improve return to work outcomes, especially in the area complex long term claims.

• Demonstrated understanding of change of goal, vocational redeployment and job seeking strategies within the context of workers compensation.

• A general passion and empathy for working with people recovering from physical and/or psychological injury, complimented with a knowledge of evidence-based treatment practices to aide this.

• A comprehensive understanding of workers compensation, injury management return to work ideally in a Healthcare or First Responder context and the commitment to identifying ways to reduce claim duration and cost.

• High level verbal and written communication and interpersonal skills with proven ability to work effectively with all internal and external stakeholders, influence and drive outcomes and to work as part of a team or independently without supervision.

• Ability to provide high level advice which is consistent with business goals and strategic objectives.

• Demonstrated effective time management, prioritisation and decision making skills using strategic thinking for positive outcomes in Return to Work and Injury Management.

• Sound knowledge of and demonstrated experience in applying the principles of the Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998.

• An enthusiasm for contributing to a team of diverse skill and backgrounds working together for exceptional delivery of service as a business unit.

What’s on Offer?

• Permanent employment, providing job security and stability

• Allocated Days Off (ADO) once a month + Additional Public Holiday

• Generous salary packaging options to help you increase your take home pay

• Collaborative and supportive team

• Accessible via Public Transport 

• Flexible or Hybrid Work Agreements may be negotiated

How to Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Sometimes barriers and challenges appear in work situations which require developing a unique approach. Provide an example of a time when you were able to develop a different problem-solving approach and what the result was.

Question 2: If you inherited a portfolio of long term complex claims with limited progress, how would you prioritise and approach improving outcomes?

Need more information? 

Click here for the Role Description and Position Conditions and General Information 
Learn more about careers at NSW Ambulance here.

Additional Information

• Applicants will be assessed against the essential criteria articulated in Role Description 

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. 

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. 

• Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations that are at the same grade and capability level.

Contact People

Please contact Megan Smith on Megan.Smith10@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. 

Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self. 

About NSW Ambulance 

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. 

We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!