Recovery Partner (Southern Sector)
We support your healthy work-life balance with flexible work arrangements
Boost your take-home pay with generous salary packaging benefits of up to $9,000, plus additional meal and entertainment options
The Recovery Partner supports injured workers and their managers to navigate the workers’ compensation system and facilitate a safe, durable and sustainable recovery at work. The role provides support and expert guidance across all stages of workplace rehabilitation, ensuring timely coordination of services, removing barriers, and promoting best-practice recovery and injury management across NSW Ambulance.
Please refer to the Role Description for further information.
About You
We are seeking a high-calibre Workers' Compensation Claims professional who thrives in a dynamic and fast-paced environment. You will bring extensive experience in managing workers' compensation claims, coupled with a genuine passion for supporting people through their recovery and return to work.
The successful candidate will be an exceptional communicator with the ability to build strong, positive relationships with workers, employers, insurers, medical and allied health providers, and other key stakeholders. You will be solution-focused, proactive, and committed to identifying opportunities that support sustainable return to work outcomes.
Working collaboratively is at the heart of what we do. You will partner closely with our team of Recovery Partners, operational managers, insurers, and other stakeholders to develop effective strategies, overcome barriers to recovery, and achieve the best possible outcomes for injured workers. Your ability to influence, negotiate, and work collaboratively across multiple parties will be critical to your success.
If you are dedicated to delivering outstanding service, enjoy problem-solving, and are motivated by making a meaningful difference in people's recovery journeys, we would love to hear from you.
What we're looking for:
Extensive experience in workers' compensation claims management.
A high-calibre professional with strong attention to detail. Highly organised with excellent administrative skills, including maintaining accurate and detailed case notes, managing claim documentation, and ensuring all records are completed in a timely and compliant manner.
Outstanding written and verbal communication skills.
A genuine commitment to achieving timely and sustainable return to work outcomes.
The ability to build trusted relationships with workers, employers, insurers, medical practitioners, and other stakeholders.
A collaborative team player who enjoys working alongside Recovery Partners, operational managers, and insurers to deliver exceptional results.
Strong problem-solving and negotiation skills with the ability to navigate complex claims and identify practical solutions.
The ability to effectively prioritise competing demands in a busy and fast-paced environment.
A positive, proactive, and customer-focused approach
How to Apply
Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.
Question 1: Describe your experience managing a portfolio of workers compensation claims, including high claim volumes and how you prioritise competing demands.
Question 2: Tell us about a time when a significant challenge, change, or period of high pressure impacted your work. How did you respond and what was the outcome?
Additional Information
- NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
- Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
- Any AI‑assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
Conditions
Some travel will be required as part of this role to support workers, attend meetings, and engage with key stakeholders.
- There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
- No NSW Ambulance accommodation is provided.
- Employees currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
- Employees currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
- If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au
Contact Information
Please contact Ngaire Fryer on Ngaire.Fryer@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
Title: Recovery Partner (Southern Sector)
Employment Type: Permanent full time
Salary Range: $114,251 per annum – $134,809 per annum (Health Mgr Lvl 2)
Location: Goulburn; or Sydney
Applications Close: 11:59 pm Sunday 19 July 2026
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