Receptionist/Administration Officer

Join our team as an Administration Officer (AO2) – Tamworth and explore a range of exciting roles across the New England Northwest Mental Health Service, with numerous opportunities available for those ready to make an impact and grow their career in a dynamic, supportive environment.


Remuneration: $33.59 - $34.71 Per Hour + 12% Super + Salary Packaging
Employment Type:  Permanent Full Time, Permanent Part Time and Casual Opportunities Available
Position Classification: Administration Officer Level 2
Hours Per Week: 38
Location: Tamworth Community Health Service 
Requisition ID: REQ644784
Applications Close: Monday 23rd March 2026



 

About the role: Administration Officer (AO2) 

Step into a dynamic role as Administration Officer (AO2) in Tamworth, where you’ll be the first point of contact for visitors, clients, and colleagues, providing seamless reception services and vital administrative support across the New England Northwest Mental Health Service. This role offers variety, autonomy, and the chance to make a real impact behind the scenes, ensuring the smooth running of a busy mental health service.

You will have the opportunity to:

• Welcome visitors, manage incoming calls, and coordinate referrals with professionalism and care.
• Support staff and management with general administrative tasks and maintain accurate clinical records.
• Manage appointments, correspondence, and medical documentation with efficiency and attention to detail.
• Assist with operational functions such as duress testing, resource management, and ordering supplies.
• Collaborate with the broader NENW Administration Team to ensure the service runs smoothly and effectively.

The successful candidate will be supported by the NENW MHS Administration Team Leader, the wider NENW leadership team, and the Service Manager. You will have opportunities to connect with and draw on the expertise of the broader HNE MHS Administration Team Lead, while benefiting from strong links with the wider HNE MHS professional networks, ensuring access to guidance, peer support, and shared resources across the district.

This is the perfect role for someone who thrives on variety, enjoys helping others, and takes pride in keeping a busy service organised, professional, and patient-focused.
 

Where you’ll be working: 

The New England Northwest Mental Health Service (NENW MHS) provides exceptional, person-centred mental health care across the stunning New England and Northwest region, reaching from vibrant regional hubs to tranquil rural and remote communities. Our service plays a pivotal role in supporting some of NSW’s most geographically diverse populations, delivering equitable, safe, and compassionate care wherever it’s needed.

Why Join HNE?

• A supportive and collaborative team

• Flexibility in work hours

• Monthly allocated day off

• Ongoing professional development across the administrative network

• Career progression opportunities within NSW Health

• Salary packaging options to increase take-home pay

• Fitness Passport and Employee Assistance Program (EAP) to support wellbeing
   

If this sounds like you, we would love you to apply:

• Demonstrates a strong commitment to service excellence, ensuring every interaction is professional and patient-focused.

• Maintains composure and effectiveness in busy, high-pressure environments.

• Highly organised and adaptable, able to manage competing priorities with ease.

• Works collaboratively within a team, contributing positively to a supportive work environment.

• Communicates clearly and confidently, fostering strong connections with colleagues, clients, and stakeholders.
   

Bring your dedication, professionalism, and heart for healthcare to our team - we can’t wait to hear from you!

Additional information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. 

• If you are currently employed with HNE Health in a position of the same grade, you may not need to submit an online application to be considered. Please contact the hiring manager to discuss your options first. 

• Casual opportunities may be available for recommended applicants.

• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au  for confidential support.   

• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

• Click here for the Position Description 

• Find out more about applying for this position

For role related queries or questions contact Anna Richards on Anna.Richards@health.nsw.gov.au

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health.  For more information, please visit:  http://bit.ly/HNEHealthSteppingUp.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

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