Program Manager Consumer Experience - PFT - Malabar
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- Justice Health and Forensic Mental Health Network
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- REQ639328 Requisition #
Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 4
Remuneration: $147,653 - $175,917 p.a. + super
Location: Malabar
Requisition ID: REQ639328
Position Title: Program Manager Consumer Experience
Just the place to grow your career and be part of a valued team delivering care where it's needed most!
If you're passionate about delivering healthcare with the greatest impact, then come and join us at Justice Health NSW. Be part of a supportive environment, where you can apply your skills to address complex healthcare needs while broadening your treatment capabilities to maximise patient outcomes.
Justice Health NSW is a challenging yet rewarding place to take your career even further. With industry-leading safety standards, you can focus on doing your best work alongside skilled colleagues while gaining job training to progress your career.
The Role
Partnering with consumers is a fundamental and essential part of designing and delivering excellent clinical services, underpinned by the National Safety and Quality Health Services Standards, Standard 2, Prison Health Standards and the Australian Charter of Healthcare Rights. The Program Manager Consumer Experience is a key leadership role, in the Clinical Governance Team, focused on delivering on objectives in relation to the consumer agenda, patient engagement and experience. This portfolio is inclusive of developing, implementing, and maintaining governance, systems, and processes to partner with consumers and improve patient engagement and experience, and oversight of the consumer feedback management system.
Justice Health NSW is committed to the employment of staff with a Lived Experience. Lived experience is the first-hand involvement or direct experiences and choices of a given person, and the knowledge they have gained from their experiences. Justice Health NSW recognises the importance of a culture where Lived Experience in mental health, drug and alcohol or a custodial environment is supported and respected.
Salary & Benefits
Your salary of $147,653 - $175,917 + super and leave loading is just the beginning. You’ll also have access to:
- Free on-site parking at some sites to minimise your commute time.
- Access to salary packaging benefits.
- Fitness passport (if you’re eligible)
- Fantastic training & education opportunities available
Diversity & Inclusivity
We are an equal-opportunity employer. We employ all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability.
If you need assistance with your application, please do not hesitate to reach out to our recruitment team on JHFMHN-Recruitment@health.nsw.gov.au
Ready to Apply?
The first step is to submit your resume and answers to the following targeted questions:
- Describe your experience in managing complex consumer complaints within a clinical governance or healthcare setting. In your response, outline how you have supervised or supported teams managing high complaint volumes, ensured timely and high-quality responses, and applied Open Disclosure principles in serious or sensitive matters.
- Describe initiatives (systems, protocols and policies) that have you developed, implemented and monitored in the workplace in relation to consumer experience/partnerships?
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Allison Preobrajensky on Allison.Preobrajensky@health.nsw.gov.au
Applications Close: Sunday 8 March 2026, 11:59pm
