Private Patient Officer - Administration Officer (Lvl 5) - Temp PT
Employment Type: Temporary Part Time, 8 hours per week until April 2026
Location: Bankstown-Lidcombe Hospital
Position Classification: Administration Officer Level 5
Remuneration: $38.39 - $39.26 per hour
Application Close Date: 04/05/2025
Interview Date Range: 07/05/2025 – 14/05/2025
Contact Details: Joshika Singh - Joshika.singh@health.nsw.gov.au
Exciting Opportunity for a Detail-Oriented Private Patient Officer! We are seeking a highly organised and proactive Private Patient Officer to manage all aspects of private patient administration, from admission to discharge and billing. This key role requires strong communication and problem-solving skills to liaise with insurers, patients, and internal stakeholders. You will be responsible for ensuring accurate financial classification, maximising revenue opportunities, and providing essential support across the hospital. If you have experience in healthcare administration, a strong understanding of financial processes, and a commitment to exceptional service, we encourage you to apply.
Private Patient Officer (PPO) represents the Financial Services Unit as the initial point of contact for local and international insurers, patient groups, hospital administration staff and clinical staff, on patient fee matters. The role of the Private Patient Officer is pivotal to the Local Health Districts strategy to raise additional revenue from patients electing to use their private health insurance. This is an extremely important initiative and contributes to the purchase of clinical equipment and employment of front line clinical staff. The PPO reports to the facility Revenue Manager and will make a central contribution to achieve the patient fee budget and implementation of overall patient fee strategy for the hospital.
Where You'll Be Working
Bankstown-Lidcombe Hospital is located in the city of Bankstown and is in one of the most multicultural local government areas (LGA) in Australia. This hospital has tertiary affiliations with three universities and offers a range of roles and experiences to employees.
Bankstown-Lidcombe Hospital is like no other in our district and offers unmatched career development and progression opportunities and the hospital focuses on regular training and upskilling. There are regular occasions for working in more senior role and you will have a great management team who dedicate themselves to providing safe, quality patient care through ensuring they have a cohesive and dynamic team.
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.
- High-level analytical and problem solving skills with a proven capacity to develop sound solutions to complex issues and conflict resolution.
- High level advocacy and negotiation skills with well-developed interpersonal skills and ability to establish effective working relationships.
- Exceptional verbal/written communication skills with ability to critically analyse information and prepare clear concise reports and business/client communications for management.
- Relationship marketing and sales experience
- Knowledge of the health insurance industry from a Public Hospital perspective, knowledge of the provisions of the Australian Health Care Agreement and Medicare and advanced understanding of the NSW MoH Fees Procedures Manual for Public Health Organisations
- Ability to work a 7 day rotating roster including after-hours.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Additional Information
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.
Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.
Transforming Your Experience
Transforming Your Experience is SWSLHD's key strategy to positively transform how our patients, consumers, staff and communities experience our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. This strategy provides us with a clear direction for working together to deliver safe and high quality health services and build the health of our communities – now and into the future.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴 Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
Connect with us on 'X', Facebook and LinkedIn.
