Policy and Project Officer - Experience Team
Policy and Project Officer
Join the eXperience Team at Ministry of Health for an exciting temporary full time opportunity (up to 5 February 2027) and be part of the team enriching health in millions of ways every day.
About us
- Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
- We are dedicated to creating a positive, inclusive, and supportive environment for all staff and consumers.
- The eXperience Team leads the way in designing, implementing, and evaluating strategies to enhance patient, carer and family and staff experiences in NSW Health.
- While regular office presence is essential, we offer flexible work arrangements to support your needs.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
As part of the experience Team, you will directly contribute to Elevating the Human Experience, helping transform patient care into a compassionate, respectful, and empowering journey for all. Your work will drive positive change, ensuring that every patient, family, and staff member feels valued and heard.
This is an opportunity to develop your career while making a tangible difference in people’s lives. Whether you're designing new initiatives, collaborating with health professionals, or leading projects that enhance human experiences, your impact will be valued. If you’re passionate about creating positive, meaningful connections in healthcare, this is the role for you.
Crown Clerk 7/8, starting salary from $113,574 - $125,720 p.a. plus Super and annual leave loading, with a 35-hour work week, work location- 1 Reserve Road, St Leonards
For more information, please read the full Role Description.
What you'll be doing
- Coordinate and deliver communications and engagement activities that support Elevating the Human Experience, including key initiatives and events.
- Contribute to the delivery of statewide initiatives, projects and activities across NSW Health and the Ministry of Health, working collaboratively to support human experience priorities.
- Prepare high quality written materials, including briefs, presentations, reports and discussion papers, to inform decision making and respond to requests.
- Build and maintain effective relationships with internal and external stakeholders, supporting communication of NSW Health objectives, priorities and programs related to human experience.
About you
We are seeking motivated and committed individuals who can support the work of NSW Health with:
- Appropriate tertiary qualifications and /or demonstrated relevant, equivalent professional experience.
- Demonstrated capability to plan, organise and deliver complex initiatives.
- The ability to build and maintain relationships with key stakeholders.
- A growth mindset, and commitment to continuous learning and personal development.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) and demonstrate your ability by attaching a response to the two target questions below.
- Describe a time you planned and delivered a complex initiative, program or engagement activity involving multiple stakeholders (In your response, outline your role, how you coordinated stakeholders and timelines, and how you ensured successful delivery).
- NSW Health’s Elevating the Human Experience focus is central to this role. What does “human experience” mean to you in a health system context, and how would you apply this understanding in your day to day work supporting initiatives such as Human Experience Week or the Gathering of Kindness?
Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.
Capability application tool | NSW Public Service Commission
For role related queries or questions contact Megan Alston at Megan.Alston@health.nsw.gov.au and quote REQ646403.
If you do require any adjustments to the recruitment process during the recruitment process, please contact Lisa Byrne at lisa.byrne@health.nsw.gov.au.
Closing Date: 11:59pm Sunday 19 April 2026
Our commitment to diversity and inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- This is a temporary role and there may be opportunities for ongoing employment at grade.
- For more information on applying visit the Ministry of Health Career portal.
- Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
Don't miss your chance to embark on this fulfilling journey! Apply now!
Applications Close: 11:59pm 11:59pm Sunday 19 April 2026
