People Hub Administrator
Position Title:
Employment Type: Permanent & Temporary Full-Time (Temporary opportunities are up to 12 months with possible extension)
Salary Range: $104,517 - $107,557 per annum + 12% super and benefits (Snr Admin Off Gde 1)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 18 January 2026
About the Opportunity
The People Hub Administrator provides high-quality, client-focused rostering and time and attendance support across NSW Ambulance. The role is responsible for verifying the accuracy of roster and payroll data while ensuring strict deadlines are maintained at all times.
The role supports the timely data collection and input of source documentation into HealthRoster, provide system support to HealthRoster user, and ensure the timely flow of time and attendance records to StaffLink Payroll. The role resolve staff payroll enquiries, manages ServiceNow incidents, and contributes to continuous improvement to increase best-practice and consistent approaches to rostering and time and attendance across the organisation.
The role operates on a rotating roster with varying shift times, requiring flexibility to meet operational and service delivery needs.
About You
- Demonstrated knowledge of and/or experience in the use of current rostering and time and attendance systems and tools such as HealthRoster, myShift, eTime, StaffLink and ServiceNow and demonstrated ability to learn and be proficient in a variety of other systems as required.
- Ability to interpret and apply Acts, Regulations, Awards and Agreements to determine staff pay outcomes and/or sound knowledge of NSW Ambulance’s operational and staffing requirements including annual leave management, resource management, overtime practices and reporting.
- Demonstrated ability to provide a high level customer support service regarding payroll and/or rostering system matters in a high pressure work environment.
- Outcome driven with strong analytical and conceptual skills, including the ability to analyse and interpret information from different sources to pro-actively identify issues and formulate strategies to address matters.
What's on Offer
- A rotating roster structure that supports operational coverage while offering predictable roster cycles.
- Enjoy a healthy work-life balance with one paid Allocated Day Off (ADO) each month, an additional public holiday, and a variety of leave options.
- Generous salary packaging options to increase your take home pay + novated leasing
- Flexible Work Agreements may be negotiated following successful completion of training and probation.
- Modern, purpose-built workspace with excellent transport connection and an array of cafes, restaurants and amenities in the vicinity.
- Career growth opportunities within one of Australia's largest and most innovative public sector health organisations.
Need more information?
Click here for the Role Description and Position Conditions and General Information
Contact People
Please contact Sandy Politi via Sandy.Politi@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
How to Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
- Give an example of a time you had to adapt quickly to a change in systems, processes or legislation that affected your daily work. How did you ensure your work remained accurate and customer-focused?
- Can you describe a time when you managed rostering or payroll data in a complex system (e.g. eTime, HealthRoster, StaffLink, or similar)? How did you ensure accuracy, meet strict deadlines, and resolve any staff enquiries that arose?
Additional Information
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
Applicants are expected to submit responses that reflect their own knowledge, experience, and understanding of the role. Responses generated by AI tools (including ChatGPT or similar platforms) will be marked down during assessment. Please ensure your application is written in your own words. Shortlisted candidates will be invited to attend in person interviews, where their knowledge and suitability for the role will be assessed directly.
About NSW Ambulance
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
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