Patient Support Officer - G3 - Targeted
Employment Type: Temporary Part Time Until November 2026
Position Classification: Administration Officer Level 2
Remuneration: $32.30 - $33.37 + 12% Super + Salary Packaging
Hours Per Week: 24
Requisition ID: REQ615398
Closing Date: Tuesday 4th November 2025
Be the heartbeat of the ward — support patients, families, and staff where it matters most.
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
Are you passionate about patient care and enjoy working in a fast-paced hospital environment? We're seeking a dedicated and organised Patient Support Officer to join our team at John Hunter Hospital in our G3 which is the Cardiology and Gastroenterology Ward. As the first point of contact on the ward, you’ll play a vital role in supporting patients, families, and clinical staff to ensure smooth ward operations and exceptional care delivery.
Manage ward transfers and patient discharges
Collate and distribute morning reports and relevant documentation
Organise patient charts upon discharge, ensuring correct order and filing
Deliver charts to Central Information Department (CID)
Order stationery and medical forms for the ward
Maintain up-to-date patient and ward information
Communicate with patients and families professionally and compassionately
Assist with DMR (Digital Medical Records) processes
Update admission details as requested by clinical staff
Working Days will be Monday, Tuesday and Wednesday
About You
To be successful in this role, you will need to demonstrate:
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Confidence in dealing with patients, families, and healthcare professionals
- High attention to detail and accuracy in data handling
- Ability to work both independently and as part of a team
- Proficiency in using hospital systems (training provided if needed)
- Previous administrative or hospital experience desirable
What We Can Offer You:
- Sustainable Healthcare: Together towards zero
- Paid parental leave (for eligible employees) - giving you the opportunity for true work-life balance
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals
Additional Information:
An eligibility list will be created for future part time temporary vacancies
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Sonya Benson on Sonya.Benson@health.nsw.gov.au
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.
Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary packages a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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