Patient Safety Officer (Health Manager Lvl 2) - Perm FT
Requisition ID: REQ643550
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $114,251.00 - $134,809.00 per annum + 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)
Location: Based at Liverpool, Eastern Campus - weekly travel expected to all services/facilities (i.e. Liverpool to Bowral)
Applications close: 08/03/2026
Contact: Peggy Chiang - Associate Director Clinical Governance on 0434 183 140 | peggy.chiang@health.nsw.gov.au
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
Join a high performing, supportive Clinical Governance Unit committed to improving patient outcomes and safety across SWSLHD. In our fast paced, outcomes focused team, you’ll work with professionals who value collaboration, kindness, respect, and innovation. You’ll contribute to major districtwide initiatives, including REACH, Between the Flags, SAER improvements, and clinical quality reporting, while engaging with senior clinical leaders, statewide partners, and multidisciplinary teams. This role offers meaningful work that directly enhances patient, consumer, and staff safety, supported by a culture of continuous improvement and evidence based practice. With hybrid work options and exposure to multiple facilities, you’ll enjoy diverse clinical environments and strong professional development opportunities.
Are You the Right Fit?
We’re looking for someone with strong skills in ims+, incident management, data analysis, and system governance. You understand patient safety principles, SAER processes, and quality improvement, and you can train, coach, and influence staff at all levels. You’re analytical, organised, detail focused, and able to manage competing priorities independently or within a team. Experience with Power BI, dashboards, death review systems, or clinical information platforms is highly valued, along with a commitment to continuous improvement, patient centred care, and a culture of safety and transparency across SWSLHD.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
1. Describe your experience with the Incident Information Management System (ims+), including how you have used it to support incident reporting, analysis, and improvement initiatives. In your response, please include examples of how you have contributed to governance, training, or statewide forums related to ims+, how your work aligned with NSW Health policy directives, and how you have supported and improved a positive patient safety culture through your use of the system.
2. Provide an example of a patient safety quality improvement initiative you have led or supported in a healthcare setting. Explain the context, your role and contribution, the methodologies used (e.g. data analysis, dashboard reporting, SAERs, focus groups), and the outcomes achieved. In your response, highlight how you collaborated with internal and external stakeholders to drive sustainable change, and describe how you evaluated and monitored the initiative to ensure its long-term impact and alignment with patient safety goals.
3. Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary visa holders
May be considered if no suitable citizen or permanent resident is found.
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
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