Patient Representative
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- Northern Sydney Local Health District
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- REQ609949 Requisition #
Be the voice of our patients – champion their experience and support safe, high-quality care at Hornsby Ku-ring-gai Hospital.
Employment Type: Full Time Permanent
Position Classification: Health Manager Level 3
Remuneration: $2436.82 - $2768.86 per week
Hours Per Week: 38
Requisition ID: REQ609949
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Hornsby Ku-ring-gai Hospital
What you'll be doing
The Patient Representative has high level responsibility for promoting, improving and supporting clinical excellence through ensuring the implementation of system and individual improvement strategies identified as part of the timely, open and responsive management of consumer feedback. The Patient Representative provides advocacy to promote the dignity and autonomy of patients in the health care setting and provides a specific channel through which consumers may seek resolution to problems, concerns and complaints. In addition the service provides information and support to patients, their relatives and friends; it promotes the provision of optimum care by recommending change to improve the quality of care and services; and it promotes and represents patient and staff rights and responsibilities. It is also responsible in collaboration with HKHS staff for the coordination of delegated National Standards tasks and functions and co-ordinates the feedback appointments and associated open disclosure documentation following a critical clinical incident.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Relevant tertiary qualifications in health and/or recent significant experience in an acute health environment.
- Proven excellent patient complaints management and customer service skills and experience including experience in high level investigation, negotiation and conciliation and strong patient advocacy and problem-solving/conflict resolution skills and experience.
- Demonstrated involvement in quality improvement, including experience with National Standards implementation, and experience in reporting and analysing data.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Kenneth Mcnoe on ken.mcnoe@health.nsw.gov.au
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy . You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
The team enriching health in millions of ways every day.
Applications Close: 17 October 2025
