Patient Management Support Application Specialist

NSLHD Digital Health Service is currently recruiting for our Patient Management Support Specialist role. This role will assist the other Application Specialist in the Clinical Application Team to prepare and be involved in the transition to the EPIC System in November 2026. If you have experience in working as an Application Specialist or have worked in a hospital, then you might be interested in this role.

Employment Type: Temporary Full Time until 17 September 2027 (with the possibility of ongoing employment)
Position Classification: Health Manager Level 2
Remuneration: $2189.62 - $2583.61 per week
Hours Per Week: 38
Requisition ID: REQ649553

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.  

Where you'll be working
Royal North Shore Hospital

What you'll be doing
 

The Unit exists within Digital Health Services (DHS), Northern Sydney Local Health District (NSLHD). 
The unit provides; 
 

• ongoing application support and management of clinical and patient management applications
• clinical application upgrades and maintenance
• eMR data quality and management
• expert knowledge, ongoing enhancements, optimisation and development of the eMR and
• consulting services on the development of new clinical applications, advice on business process reengineering and transformation, change management, benefits realisation, and post implementation reviews.

This role is responsible for supporting and assisting the Patient Management Application Specialists in specific day to day tasks that may relate to testing, configuration changes and resolution of identified issues relating to the Patient Management System.  This role will require the incumbent to directly consult with eMR users at both facility and LHD levels relating to changes or enquiries within the eMR PAS. The role will be required to action and complete service tickets logged to the State Wide Service Desk as well as working with project teams on issues and activities such as testing relating to the eMR PAS modules. Provision of go live support for eMR users will also be required to ensure successful implementation of new eMR functionality. 

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria: