Patient Experience Officer (Administration Officer Lvl 5) - Liverpool Hospital - Temp PT
Requisition ID: REQ692773
Employment Type: Temporary Part Time, 20 hours per week until September 2027
Remuneration: $41.52 - $42.46 per hour + 12% Superannuation + Salary Packaging
Location: Liverpool Hospital
Applications close: 27/09/2026
Contact: Amanda Wheatley - Nurse Manager on Amanda.Wheatley1@health.nsw.gov.au or Call 04 4772 8992
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department. The role will oversee the coordination of patient and carer communication in the Emergency Department waiting room. We would love for you to come join our team.
Are You the Right Fit?
Are you someone who thrives on helping others, building positive relationships and creating a welcoming experience in a busy environment? If so, we'd love to hear from you.
- Passionate about delivering exceptional customer service and making a positive difference in people's experiences.
- A confident communicator who can build rapport with patients, carers and multidisciplinary teams.
- Resilient, adaptable and able to remain professional when managing competing priorities and challenging situations.
- Proactive and solutions-focused, with the initiative to identify issues and contribute to service improvements.
- Works collaboratively while also being able to take ownership and work independently when needed.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Can you describe a time when you managed a difficult customer, patient or family concern in a busy environment? What actions did you take to resolve the situation, and what was the outcome?
Provide an example of a service improvement or initiative you identified and implemented. How did you recognise the opportunity, engage with stakeholders, and measure its impact on customer or patient experience?
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Temporary Positions
For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.
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