Patient Experience Officer
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What you will bring to the role
- Experience in a frontline customer service role, including demonstrated ability to identify customer needs, troubleshoot barriers, de-escalate complaints and provide relevant information
- Demonstrated ability to adapt/respond to a broad-spectrum of society and challenging behaviours
- Demonstrated ability to quickly build rapport with people in a high pressure environment
- Demonstrated well-developed negotiation, problem solving and decision-making skills
- Demonstrated exceptional verbal communication skills and the ability to clearly to convey information clearly and concisely in writing
- Demonstrated ability to work autonomously and in a multi-disciplinary team environment
- Demonstrated computer literacy including proficient keyboard and data entry skills
- Ability to work under pressure in a busy and demanding environment
Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Renae Islaub on Renae.Islaub@health.nsw.gov.au
