Patient Enquiry Officer (Administration Officer Lvl 2) - Perm FT
Requisition ID: REQ704005
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $69272.27 - $71570.21 per annum + 12% Superannuation + Salary Packaging
Location: Admission Services, Liverpool Hospital
Applications close: 22/11/2026
Contact: Abonti Acharyya - Admissions Supervisor on Abonti.Acharyya@health.nsw.gov.au| (02) 8738 3345
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
- Be the welcoming first point of contact for patients, visitors and the community, providing helpful information and guidance throughout their hospital experience.
- Make a positive difference to the patient journey by supporting admissions, appointments and patient enquiries with professionalism, care and confidentiality.
- Work alongside clinical and administrative teams in a busy hospital environment where teamwork, communication and excellent customer service are highly valued.
- Develop your administrative and healthcare experience through a varied role using patient systems, Microsoft Office and a range of hospital processes.
Are You the Right Fit?
We're looking for someone who thrives in an environment where curiosity, initiative, and collaboration drive everything we do. You'll thrive in this role if you are:
- Customer-focused and approachable, with strong communication and active listening skills when assisting patients, visitors and staff.
- Organised and detail-oriented, with the ability to complete administrative tasks accurately and efficiently in a fast-paced environment.
- Confident working independently and collaboratively, contributing positively to a multidisciplinary hospital team.
- Comfortable using computer systems and Microsoft Office, particularly Excel, with the ability to learn new processes and systems.
- Flexible and reliable, with availability to work across a 7-day rotating roster, including weekends and public holidays.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Describe your experience providing high-quality customer service in a busy environment. How have you managed challenging enquiries while maintaining professionalism and confidentiality?
Provide an example of how you have managed competing administrative priorities while maintaining accuracy and attention to detail. What systems or tools did you use?
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Temporary Positions
For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.
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