Paramedic Educator Virtual Clinical Care Centre

This job posting is available to employees of NSW Ambulance and NSW Health only

Employment Type: Permanent Full-time
Salary Range: $158,857 - $169,632 per annum (Clinical/Paramedic Educator)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park 
Closing Date: 11:59 PM, Sunday 22 November 2026

About the opportunity

The Paramedic Educator Virtual Clinical Care Centre (VCCC), is responsible for developing, delivering and maintaining competency-based training and education programs for VCCC staff, identifying the ongoing skills maintenance and professional development needs of all VCCC staff, and for developing new training in line with technological changes in the VCCC environment.

About you

To be successful in this role, you will require the following experience and attributes:

• Experience in the development, presentation, assessment and evaluation of competency-based education programs.
• Demonstrated ability to design and coordinate curricula including development of fair, equitable and effective assessment instruments.
• Demonstrated ability to work both independently and in a team environment and to work under own initiative following the NSWA approved policies and procedures.
• Competency in the use of contemporary educational, information and communications technologies within the teaching/learning environment.
• Virtual Clinical Care Centre experience including use of secondary triage software, or ability to rapidly develop skills in VCCC operations.
• Maintain relevant education and Control Centre qualifications and experience with current Emergency Medical Dispatch certificate, current Certificate to Practice, registration as a paramedic and a NSW Driver Licence.
• Experience in competency-based training and assessment and undertake necessary and relevant training and work experience as determined by NSW Ambulance. Must hold Certificate IV TAE 40116 in training and assessment.
• Demonstrated knowledge and understanding of VCCC, Control Centre and NSW Ambulance policies, standards, practices and procedures.
• Demonstrated high oral and written communication, consultation and liaison skills to effectively work with stakeholders and staff in an environment of change.
• Demonstrated effective interpersonal and people management skills, including the provision of staff support and development within an educational context.

How to Apply

Please respond to the two questions below (Maximum 4000 characters per question) and submit your responses along with your CV and any other required documentation.

Question 1: Provide an example of a competency-based education or training program you have developed, delivered or significantly improved. How did you evaluate whether the program improved learner competence or workplace performance?

Question 2: Describe a challenging situation where you were required to support the development of an individual or group whose performance, engagement or approach to learning was not meeting the required standard. What was the outcome of your actions, and what did you learn from the experience?

Question 3: Describe a situation where you've had to set up a partnering relationship to help you to complete a task or project. What made you decide to establish the relationship? Describe any barriers you encountered and what was the outcome?

Need Further Information

• If you have any questions about this role, please contact Elliot Williams via Elliot Williams@health.nsw.gov.au

• Please refer to the Role Description for further information. 

• Please refer to the Position Conditions for further information 
  
   

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au

Our Commitment  

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via AMBULANCE-FirstNations@health.nsw.gov.au or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via AMBULANCE-CorporateRecruitment@health.nsw.gov.au.

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at Ambulance-Diversity@health.nsw.gov.au

Child Safe Employment

NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.