Palliative Care Hunter Hub Administration Officer Level 3
Hours: 38 hours per week
Requisition ID: REQ657565
Service: Hunter Specialist Palliative Care Service
Remuneration: $35.84 - $36.96 Hour + 12% Super
Primary Locations: Muswellbrook (4 days/week) & Cessnock (1 day/week)
Application Close date: Wednesday the 27th of May
About the Service
Join our newly established Hunter Specialist Palliative Care Service, working alongside a dedicated multidisciplinary team of Nursing and Allied Health professionals. This service is committed to delivering compassionate, person-centred palliative and end-of-life care to patients, families, and carers across the region.
With a new Muswellbrook Community Health facility opening in July 2026, this is an exciting opportunity to be part of a growing and evolving service. You will also be supported by a wider administrative network across Singleton, Muswellbrook, Cessnock, Maitland and Kurri Kurri Community Health sites.
About the Role
As an Administrative Officer Level 3, you will play a pivotal role in ensuring the smooth operation of the Hunter Specialist Palliative Care Service. Reporting to the Nurse Unit Manager (NUM) – Hunter Valley Community Health, you will provide high-level administrative and clerical support to nursing and allied health teams across multiple sites.
Your work will directly support clinicians in delivering high-quality care by ensuring efficient coordination, communication, and organisation of services.
Key Responsibilities
Provide comprehensive administrative support to clinical teams
Coordinate and book home visits, appointments, and support groups
Liaise with patients, families, and carers with professionalism and empathy
Maintain accurate electronic patient records and documentation
Manage fleet vehicles, supplies, and ordering processes
Assist the NUM with rostering and workforce coordination
Respond to enquiries and support service coordination across multiple sites
Work autonomously while contributing to a collaborative team environment
About You
You are a highly organised and compassionate professional who thrives in a dynamic healthcare environment. You bring strong administrative expertise and a calm, respectful approach when supporting patients, families, and colleagues - particularly in sensitive situations.
Essential Skills & Experience:
Proven ability to plan, prioritise, and manage workload independently
Strong proficiency in computer systems, software, and electronic records
Experience with transcribing software and medical terminology (or demonstrated competency)
Excellent communication skills (written, verbal, and telephone)
Ability to work collaboratively across teams and multiple sites
High level of accuracy, attention to detail, and confidentiality
Demonstrated ability to support coordination of services and workflows
What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:
Supportive and collaborative team environment
Ongoing professional development opportunities across the administrative network
Career progression opportunities within NSW Health
Ongoing support from an Administration Manager and experienced colleagues
Annual leave and paid parental leave for eligible employees
Salary packaging options to increase take-home pay
Fitness Passport and Employee Assistance Program (EAP) to support wellbeing
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Shauna Bergin on Shauna.Bergin@health.nsw.gov.au
Additional information:
- An eligibility list will be created for future permanent part time and temporary part time vacancies.
- At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
- To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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