Non-Clinical Needs Assessor
As a Non-Clinical Needs Assessor, you will play a vital role in supporting older people to maintain independence and dignity, while working within a supportive team and making a real difference every day.
Remuneration: $37.91 - $38.78 Per Hour + 12% Super + Salary Packaging
Employment Type: Permanent Full Time, Permanent Part Time
Position Classification: Administration Officer Level 4
Hours Per Week: Up to 38
Location: Wallsend Campus
Requisition ID: REQ645635
Applications Close: Monday 6th April 2026
About the role: Non-Clinical Needs Assessor
Non-Clinical Needs Assessors play a pivotal role in delivering comprehensive, person-centred home support assessments for older individuals, in alignment with the Aged Care Act 2024. Leveraging the Integrated Assessment Tool (IAT), they evaluate and identify appropriate entry-level care supports tailored to each individual’s unique circumstances.
These assessments adopt a holistic approach, encompassing environmental, physical, and social dimensions—including levels of independence, functional capacity, and existing support networks.
Following each assessment, the Assessor develops a detailed and individualised Support Plan, articulating key findings, personal goals, and targeted service recommendations to enhance wellbeing and support older people to remain living independently at home.
To ensure success in the role, an extensive and structured orientation program is provided, incorporating the National Training Program. This comprehensive induction and initial education phase spans approximately two months and is delivered through a blended learning approach. Training includes a combination of online modules, practical on-the-job experience, and formal learner appraisals, equipping Assessors with the knowledge, skills, and confidence required to perform the role to a high standard.
Where you’ll be working:
The NSW Health Aged Care Assessment – Hunter Service is a well-established and highly collaborative team, headquartered in Wallsend, with a broad footprint across the Hunter region, including Newcastle, Lake Macquarie, Port Stephens, and the Lower Hunter.
Renowned for its commitment to excellence, the service delivers high-quality, comprehensive assessment services to older people across both community and hospital settings. This is achieved through the expertise of a multidisciplinary workforce comprising both Clinical and Non-Clinical Assessors, working together to support informed, person-centred care outcomes.
Why Join HNE?
A supportive and collaborative team
Flexibility in work hours
Monthly allocated day off
Ongoing professional development across the administrative network
Career progression opportunities within NSW Health
Salary packaging options to increase take-home pay
Fitness Passport and Employee Assistance Program (EAP) to support wellbeing
Requirements:
Our successful candidate will possess the following:
Eligible to drive in NSW and ability to travel for work purposes.
On commencement achieve and maintain required level of competency in Regional Assessment Service training provided by the Commonwealth, including the Gateway systems and the National Screening and Assessment Form (NSAF), and the wellness and reablement philosophy underpinning the assessment process.
Certificate III in Home Care or Aged Care or equivalent work experience.
If this sounds like you, we would love you to apply:
A demonstrated passion for supporting older people, underpinned by relevant experience in aged care or a related field.
Highly developed organisational and time management skills, with the ability to effectively prioritise and balance competing demands in a dynamic environment.
Proven capacity to work both independently with initiative and accountability, and collaboratively as part of a multidisciplinary team.
Strong digital literacy, including confidence in using a range of computer systems and mobile technologies in day-to-day practice.
Excellent communication and documentation skills, with the ability to produce clear, accurate, and professional records.
Bring your dedication, professionalism, and heart for healthcare to our team - we can’t wait to hear from you!
Additional information:
An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
- At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Melina Psychas on Melina.Psychas@health.nsw.gov.au
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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