Network Support Officer

Network Support Officer (Health Manager Level 1)  
 

• Temporary Full Time up to 12-months | Chatswood, St Leonards, or Charlestown  
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary, up to $116,824 + 12% Super + 17.5% annual leave loading
• Increase your take home pay with salary packaging, meal allowance, fitness passport and more
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, 6 May 2025
 

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.  

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day.

Join the Team

We’re looking for a proactive and highly organised Network Support Officer to join our Statewide Network Services (SNS) team, supporting the delivery of critical network services across NSW Health. This role is essential in ensuring our statewide network operations run smoothly, reliably, and efficiently.  

The Network Support Officer is responsible for the ongoing operation, monitoring, and maintenance of large-scale network infrastructure to ensure high availability and performance across geographically dispersed sites. The role involves proactively monitoring network services and responding/resolving incidents, performing routine maintenance including patching and upgrades, and supporting the configuration of network devices such as routers and switches. It also requires maintaining accurate documentation, contributing to incident, problem, and change management aligned with ITIL practices and collaborating with internal teams, vendors, and service providers to ensure reliable and efficient delivery of state-wide network services in a 24/7 operational environment.

In this role, you will:

• Effectively manage operational issues to ensure continuous effective service delivery and a performance based, innovative, responsive and accountable customer focused work culture.
• Ensure the eHealth Network infrastructure Services are available, reliable, secure and are performing at its optimal level.
• Assist in the formulation and implementation of Network support service standard operating procedures.
• Proactively developing effective working relationships with users and senior management of the eHealth NSW, LHD's and other Health entities.
• Ensure SWSD tickets (incidents, problems, requests, and changes) are resolved within the SLA defined timeframes.
• Proactively participate in the development, implementation and promotion of new initiatives, including the capability to plan, manage change and improve the performance of the SNS teams handling of all faults related incidents, service requests and Change orders.

About You 
This is a fantastic opportunity for a detail-driven, systems-savvy professional who wants to contribute to the reliability of technology that directly supports patient care and emergency response across NSW Health. You’ll join a supportive, collaborative, and purpose-driven team within a state-wide service environment, with opportunities to broaden your skills and make a meaningful impact.

We are looking for someone with:

• Demonstrated experience in network operations and support within a large-scale or enterprise environment.  
• Strong knowledge of networking concepts, including TCP/IP, routing and switching , VLANs, and WAN technologies.  
• Experience with network monitoring, fault management, and ticketing systems.  
• Understanding of operational frameworks such as ITIL.  
• Well-developed problem-solving, analytical, and communication skills.  
• Ability to work independently and collaboratively in a team environment.

• Ability to participate in on-call and after-hours support as required.

   

Need more information?

• Position description
• Find out how we hire at eHealth NSW  
• Check out our diversity and inclusion commitment  

• Learn more about us at eHealth NSW 

   

   

Working at eHealth

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day: 

• Flexible work options
• Professional growth and career development
• Allocated day off per month
• Salary packaging  
• Various health and wellbeing programs to support our team

How to apply

Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. Previous applicants of this same REQ need not apply.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!  

For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Daniel Jacob John and quote REQ649694.
 

Additional information 

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.  
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.
• If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.