Medical Records Administration Officer

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 2
Remuneration: $66,608.03 - $68,817.27 Per Annum + Superannuation + Salary Packaging 
Hours Per Week: 38
Requisition ID: REQ657867
Location: Tamworth Hospital
Closing Date: Sunday 28 June 2026
 

At Hunter New England Health, enjoy a career where you're challenged by meaningful work and supported by a team committed to delivering exceptional healthcare. Join us at Tamworth Hospital and play an important role in managing patient health information in a dynamic and evolving healthcare environment.

About the Team

The Clinical Information Department at Tamworth Hospital is a collaborative and supportive team dedicated to delivering high-quality health information services. Our staff bring extensive knowledge and experience across all areas of health information management and are passionate about supporting patient care through accurate and timely information management.

We pride ourselves on fostering a positive workplace culture where teamwork, learning, professional development and continuous improvement are valued and encouraged.

About the Role

As an Administration Officer within the Clinical Information Department, you will play a key role in supporting the management of patient health information and maintaining the integrity of clinical records.

Your responsibilities will include:

• Preparing and scanning clinical documentation
• Managing reception and customer service enquiries
• Processing Release of Information requests
• Managing loose sheet workflows and record maintenance
• Supporting Single Digital Patient Record (SDPR) processes and workflows
• Providing high-quality administrative support to internal and external stakeholders
• Maintaining confidentiality and compliance with health information standards

This position reports directly to the Health Information Manager and has no direct reports.

About You

We're seeking a motivated and organised individual who enjoys working in a busy environment and takes pride in producing accurate, high-quality work.

You will bring:

• Excellent attention to detail and a commitment to accuracy
• Strong communication and customer service skills
• The ability to organise and prioritise competing tasks effectively
• A professional approach and commitment to maintaining confidentiality
• Strong teamwork skills and a willingness to support colleagues
• Confidence using technology and learning new systems and processes
• A proactive attitude and commitment to continuous learning

While experience in health information services, medical terminology or clinical information systems will be highly regarded, these skills can be developed through comprehensive training and support provided within the role.

Support and Development

We are committed to setting our staff up for success.

The successful applicant will receive:

• Comprehensive orientation and onboarding
• On-the-job training from experienced Clinical Information staff
• Ongoing support from the Health Information Manager and broader team
• Training in health information systems and departmental processes
• Exposure to contemporary digital healthcare initiatives, including the Single Digital Patient Record (SDPR)
• Opportunities for ongoing professional development and skill enhancement

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family
  
   

What you'll be doing

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

This position is full time; however, part time arrangements may also be considered.

Casual opportunities may be available for recommended applicants

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