Manager Payroll Quality
Position Title: Manager Payroll Quality People Hub
Employment Type: Permanent Full-Time
Salary Range: $132,236 - $150,222 per annum + 12% super and benefits (Health Mgr Lvl 3)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 18 January 2026
About the Opportunity
The Payroll Quality Manager at People Hub is responsible for ensuring the accurate and timely processing of time and attendance records for both StaffLink and Workers’ Compensation payroll, including the assessment and collection of wage reimbursements from insurers.
This role provides expert guidance on complex payroll quality matters, requiring strong knowledge of payroll systems, workers’ compensation processes, relevant legislation, and rostering practices used across NSW Ambulance.
The Payroll Quality Manager will lead a team of People Hub Administrators and the Coordinator, working closely with the Senior Manager People Hub, Roster Quality Manager, HealthRoster Coordinator, Associate Director, and the Roster Hub management team. This collaboration ensures compliance with legislative requirements, supports day-to-day operations, and drives process improvements to promote best practice and consistency across the organisation.
About You
- Strong experience with Payroll Quality Management and/ or sound knowledge of and experience in use of current payroll or rostering systems and tools such as eTime, Stafflink, HealthRoster and ServiceNow.
- Proven ability to interpret and apply Acts, Regulations, Awards and Agreements relevant to NSW Ambulance.
- Sound knowledge of key stakeholders and ability to understand strategic outcomes and goals of process standardisation.
- High level written and oral communication, interpersonal and negotiation skills including a demonstrated commitment to providing effective client services and interacting effectively with staff, management and other stakeholders.
- Demonstrated effective planning and organising skills in a high-volume work environment with the ability to deliver multiple outcomes within tight timeframes with attention to detail.
- Flexible, adaptable and committed to achieving results. Demonstrated ability to be self-motivated and largely self-managed and to work as a team member and maintain strong team commitment.
- Demonstrated people management skills, including providing staff support, staff development, performance management and the early identification of unacceptable workplace behaviours and taking appropriate action such as investigation, resolution and monitoring of harassment and bullying, grievance issues and conflict resolution.
- Highly computer literate with the capacity to design, develop, present and interpret complex spreadsheets, databases and HR information systems and regularly provide carefully considered workforce projections of staffing needs.
What's on Offer
- Enjoy a healthy work-life balance with one paid Allocated Day Off (ADO) each month, an additional public holiday, and a variety of leave options.
- Generous salary packaging options to increase your take home pay + novated leasing
- Flexible Work Agreements may be negotiated following successful completion of training and probation.
- Modern, purpose-built workspace with excellent transport connection and an array of cafes, restaurants and amenities in the vicinity.
- Career growth opportunities within one of Australia's largest and most innovative public sector health organisations.
Need more information?
Click here for the Role Description and Position Conditions and General Information
Contact People
Please contact Sandy Politi via Sandy.Politi@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
How to Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
- Describe a time you improved payroll processes to ensure accuracy and compliance. How did you resolve errors and maintain data integrity under tight deadlines?
- Describe a situation where you led a small team while working with multiple stakeholders (such as managers, claims staff, or insurance fund managers) to resolve a payroll or workers compensation issue. How did you manage your team’s performance and achieve a positive outcome?
Additional Information
- NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
- Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role. Responses generated by AI tools (including ChatGPT or similar platforms) will be marked down during assessment. Please ensure your application is written in your own words. Shortlisted candidates will be invited to attend in person interviews, where their knowledge and suitability for the role will be assessed directly.
About NSW Ambulance
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
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