Manager- ICT Service Delivery
Join the Centre for Population Health at the Ministry of Health for an exciting ongoing opportunity and help shape the future of health in New South Wales!
About us
We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career.
Join a passionate team dedicated to innovation and creativity.
While regular office presence is essential at our St Leonards office, we offer flexible work arrangements to support your needs.
Embrace a healthy work-life balance with our flexible/hybrid working hours.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About this role
You'll be joining the largest public health system in Australia and contribute to a world-class health system in NSW.
The Centre for Population Health (CPH) aims to promote health and prevent morbidity and mortality caused by modifiable risk factors. The CPH portfolio encompasses blood borne viruses, sexual health, tobacco and obesity.
The strategies used to address these issues include state-wide policy and planning, legislation and regulation, program development, resource allocation, performance monitoring, research and evaluation.
The CPH works closely with service provider organisations such as Local Health Districts (LHDs) to manage and support the local delivery of agreed policies, programs and services across the state. Programs and services funded by the CPH are delivered in government, non-government, community and clinical settings.
The CPH approach is characterised by a focus on evidence-informed programmatic and system-level interventions that improve health, reduce health inequity, create healthy environments, promote community action, enable personal health-seeking and recognise the social determinants of good health.
Crown Clerk 11/12, starting salary from $149,739.00 - 173,174.00 plus Super and annual leave loading, with a 35-hour work week.
For more information, please read the full Role Description.
What you'll be doing
The Centre for Population Health (CPH) ICT Service Delivery Manager is responsible for the strategic management and operational delivery of ICT services and digital initiatives across the Centre. This includes oversight of the planning, implementation, and governance of business-aligned ICT programs, ensuring compliance with NSW Health ICT policies, cybersecurity, privacy, and data governance standards.
The role acts as the primary interface between CPH and eHealth NSW, managing the service delivery portfolio, ICT roadmap, and vendor partnerships to ensure digital investments deliver value, efficiency, and security.
The ICT Service Delivery Manager will also lead the development and implementation of ICT governance, data governance, and cybersecurity assurance frameworks within CPH to support program outcomes and statewide reporting systems.
The position represents CPH at a senior level and provides strategic advice, functional and technical leadership, and oversight of ICT project delivery, including resource management, performance monitoring, and continuous improvement of service delivery processes.
Key Responsibilities
Lead and manage ICT service delivery, change management, and vendor coordination across multiple CPH programs.
Oversee the development and implementation of ICT governance frameworks, policies, and service agreements.
Partner with eHealth NSW, Legal, Privacy, and business teams to ensure ICT solutions meet compliance, cyber security, and privacy standards.
Provide high-level strategic advice on ICT capability, system enhancements, and digital transformation opportunities. Manage ICT budget planning, reporting, and coordination with CPH/Ministry Finance to ensure alignment with cost centres.
Support business areas to define ICT requirements, develop Statements of Work, and deliver digital solutions in collaboration with eHealth and vendors.
Build ICT capability across CPH through mentoring, knowledge sharing, and structured handover processes.
About You
We are seeking a motivated, forward-thinking ICT leader who can bridge business and technology, and who brings:
Extensive experience in ICT service delivery and digital project management within a large, complex, and security-regulated
environment.
Demonstrated ability to lead ICT governance, compliance, risk management processes, and data governance frameworks.
Strong strategic, analytical, and problem-solving capabilities with a focus on practical delivery.
High-level communication and negotiation skills, with proven experience engaging across diverse stakeholder groups (IT, vendors, business teams).
Excellent resource and contract management skills and an ability to drive ICT priorities within budget and schedule.
Capacity to work autonomously and collaboratively, balancing strategic oversight with operational delivery.
Tertiary qualifications in Information Technology, Project Management, or related discipline (or equivalent experience).
How to apply
1. At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
2. Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND
3. Explaining your interest and motivation in applying for this role and highlighting your relevant skills
4. Demonstrate your ability by attaching a response to the two target questions below.
Target Questions (1-2 pages)
Please give an example of how you have achieved strategic ICT outcomes (for example, outcomes in service delivery, data governance compliance, cyber security) by working collaboratively with key stakeholders. Include some challenges that you have faced and how you overcame them.
Outline an example of action you took as a leader to drive high performance in your team.
For role related queries or questions contact John Ward on christina.summerhayes@health.nsw.gov.au and quote REQ621733
If you do require any adjustments to the recruitment process during the recruitment process, please contact Karen Kennedy on karen.kennedy8@health.nsw.gov.au
Closing Date: Tuesday 09 December at 11:59pm 2025
Our commitment to diversity and inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.
Additional information
1. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
2. This is an ongoing role.
3. For more information on applying visit the Ministry of Health Career portal
4. Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
Don't miss your chance to embark on this fulfilling journey! Apply now!
Applications Close: Closing Date: Tuesday 09 December at 11:59pm 2025
