IT Support Officer

Employment Type: Temporary Full Time until December 2026
Position Classification: Programmer
Remuneration: $79,135 - $107,247 + Super + Salary packaging
Hours Per Week: 38
Requisition ID: REQ647617
Applications Close: 22nd of March 


Are you passionate about technology and customer service? Join Hunter New England Local Health District and play a key role in supporting the delivery of safe, high-quality healthcare through reliable and responsive IT services.

About the Role

As an IT Support Officer, you will be part of the Service Delivery team providing technical support to staff across HNELHD, helping ensure reliable ICT systems that support safe and effective patient care.

The role provides onsite ICT field support across hospitals and community facilities and supports the End User Computing (EUC) environment. It delivers Level 2 support for incidents and service requests escalated from the Statewide Service Desk, including troubleshooting hardware, operating systems, identity and access, and clinical workstation connectivity.

You will:

• Provide customer-focused ICT support to end users via phone, remote tools and onsite assistance, resolving incidents and service requests in a timely and professional manner.

• Record, track and manage incidents and service requests using approved service management systems, ensuring accurate documentation and updates.

• Install, configure, maintain and repair ICT equipment including desktops, laptops, mobile devices, peripherals and communications equipment.

• Support Microsoft operating systems and associated software environments used across the organisation.

• Provide onsite desk-side support across hospitals and community facilities, diagnosing and resolving hardware and software faults.

• Perform Level 2 troubleshooting for incidents and service requests escalated from the Service Desk.

• Assist with endpoint provisioning and configuration within the End User Computing (EUC) environment.

• Escalate complex technical issues to senior technical teams where required and assist with resolution.

• Provide advice and recommendations on appropriate technology solutions and improvements.

• Collaborate with other ICT teams and external vendors to support effective service delivery and incident resolution.

• Provide support to remote and regional sites as required across the health district.

About You

You are a motivated ICT professional who enjoys solving technical problems and delivering high-quality customer service in a fast-paced environment. You take a practical and proactive approach to support, communicate clearly with end users, and work collaboratively with colleagues to resolve issues and improve services.

You will bring:

• Relevant tertiary qualifications in Information Technology or a related field, or equivalent demonstrated experience.

• Proven experience supporting end-user technology and endpoint devices within a complex ICT environment.

• Strong knowledge of Microsoft operating systems, desktop environments and associated applications.

• Experience troubleshooting hardware, software and peripheral devices across desktop and mobile platforms.

• Understanding of Incident, Change and Problem Management processes aligned to ITIL practices.

• Excellent communication and customer service skills with the ability to engage effectively with technical and non-technical users.

• Strong organisational skills with the ability to prioritise and manage competing tasks in a high-volume support environment.

• A current NSW driver’s licence and willingness to travel to sites across the district as required.

• Ability to work collaboratively within a team environment and contribute to continuous service improvement.

Why Join HNELHD?

At NSW Health, we are committed to delivering excellence - Every Patient, Every Time.

By joining HNELHD, you will benefit from:

• Working within one of the largest and most diverse Local Health Districts in NSW

• Opportunities for professional development and skill advancement

• A supportive team culture that values collaboration and innovation

• Exposure to a broad range of technologies and healthcare environment

• The opportunity to make a real impact on frontline healthcare delivery

Need more information? 
  1) Click here for the Position Description 
  2) Find out more about applying for this position
For role related queries or questions contact Richard Arets or richard.arets@health.nsw.gov.au 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
 

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases  for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

An eligibility list will be created for future temporary full or part time vacancies.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

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