Intake Officer
Join the Cancer Genetic Service Team – Hunter Genetics
Remuneration: $34.46 - $35.54 Per Hour + Superannuation + Salary Packaging
Location: Waratah Campus
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Hours Per Week: 9
Requisition ID: REQ614264
Applications Close: Monday, 17th November 2025
About the Role:
We are seeking a motivated and detail-oriented Administrative Support Officer to join the Family Cancer Service, part of the Cancer Genetic Service based at Hunter Genetics, Waratah Campus. In this specialised role, you’ll play an important part in supporting individuals and families referred to the service for assessment of potential hereditary cancer risks.
Working closely with the Genetic Counsellors and the broader multidisciplinary team, you’ll help ensure the smooth and efficient processing of new referrals, from gathering family history information to coordinating appointments and maintaining accurate medical records. This position offers a rewarding opportunity to contribute to vital healthcare work that can change lives.
About Us:
The Cancer Genetic Service is located within the Hunter Genetics Building on the Waratah Campus, at the corner of Turton and Tinonee Roads. We operate Monday to Friday, with flexible and negotiable working days (18 hours per fortnight).
You’ll be joining a supportive, professional, and encouraging team who work collaboratively to provide compassionate and high-quality care to patients and families across the region. The workplace culture is friendly, respectful, and focused on teamwork and learning. This is an onsite position, and no travel is required.
What You’ll Be Doing:
As part of your role, you will:
- Process new referrals for the Family Cancer Service.
- Contact clients and collect detailed family history information.
- Confirm cancer diagnoses and obtain relevant documentation.
- Prepare and send Release of Information forms.
- Organise appointments and maintain accurate medical records.
- Enter and manage data in service databases.
- Liaise with Genetic Counsellors regarding additional information or follow-up requirements.
This position involves a balance of independent and collaborative work, offering meaningful contact with patients and the satisfaction of supporting critical healthcare outcomes.
About You:
You are a respectful, professional, and curious individual with excellent communication and organisational skills.
You take pride in your attention to detail and accuracy, and you approach sensitive information with care and confidentiality.
You’ll bring:
- Strong interpersonal and written communication skills.
- A polite, professional, and patient-focused approach.
- Experience documenting information in medical records.
- Familiarity with medical terminology and working within a hospital or healthcare environment (desirable).
- Experience collecting medical or family history information (advantageous, but training will be provided).
- A commitment to accuracy, confidentiality, and teamwork.
If you are passionate about supporting people in healthcare and have an interest in genetics and family health, this is an excellent opportunity to develop your skills in a highly respected clinical setting.
What We Offer:
You’ll receive hands-on training, professional guidance, and continuous support from experienced staff within the service.
You will be supported by:
- The Senior Genetic Counsellor, who will provide orientation and one-on-one training.
- Genetic Counsellors, who will review your work and provide ongoing feedback as you learn the fundamentals of collecting and documenting cancer family histories.
- Administrative staff and the Data Manager, who will assist you with database use and service procedures.
- Training and Development Includes:
- Education on the Genetics Database and cancer family history documentation.
- Regular feedback and mentoring from senior clinicians.
- Ongoing learning through experience and exposure within a specialised service.
You’ll be joining a workplace that values professional growth, teamwork, and compassion—while contributing to an important area of healthcare that helps families understand and manage their health risks.
Additional Information:
- An eligibility list will be created for future permanent part time and temporary part time vacancies.
- To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Margaret Gleeson on Margaret.gleeson@health.nsw.gov.au
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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