NSW Government

ICT Senior Unified Communications Engineer

🔍 Kingswood, Nepean Hospital | Western Sydney

New
📁
Business / Systems Analyst
💼
Nepean Blue Mountains Local Health District
📅
REQ689833 Requisition #

Employment Type: Permanent Full Time

Position Classification: Senior Analyst

Location: Nepean Hospital

Remuneration: $122,919.00 - $142,561.00 per annum

Hours Per Week: 38

Requisition ID: REQ689833

Applications Close: 08/09/2026

 

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

 

About Us
 

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

 

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care. 


Are you an experienced communications technology professional looking to make a meaningful impact in healthcare? Nepean Blue Mountains Local Health District is seeking a highly skilled Senior Unified Communications Engineer to lead the delivery, support and strategic evolution of the communication services that connect our hospitals, clinicians and workforce every day. 

This is a key technical leadership role responsible for the lifecycle management, optimisation, modernisation and operational support of enterprise telephony, Unified Communications and contact centre environments across one of NSW's largest and most dynamic health districts. Your expertise will help ensure reliable, secure and innovative communication solutions that support the delivery of exceptional patient care.

 

As the Senior Unified Communications Engineer, you will be responsible for delivering, maintaining, managing and supporting fit-for-purpose Unified Communications services across the District. You will oversee the end-to-end management of enterprise telephony platforms, including PABXs, call centres, voice and carrier services, SIP infrastructure, call routing, voicemail systems, faxing technologies and mobile device services.

Working closely with ICT teams, vendors and key stakeholders, you will drive service improvements and platform modernisation, while ensuring communication services remain reliable, secure and aligned with clinical and corporate operational requirements.

 

If you are ready to take the next step in your career and contribute to a supportive and dynamic healthcare environment, apply now!

 

 

 

Benefits available to eligible NBMLHD employees

  • Accrued Day Off (ADO)

  • Opportunity for extra tax savings through Salary Packaging

  • Novated Leasing

  • Great education opportunities through Education Training Service which offers over 110 courses each year

  • Access to our Employee Assistance Program (EAP) for staff and family members

  • Fitness Passport

 

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

 

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards

 

For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

  1. Demonstrated extensive experience and a proven record of achievement in the delivery and administration of Unified Communications services in a consultive, subject matter expert and operationally focused capacity within a large and complex enterprise environment. Experience includes PABXs, VOIP systems, SIP infrastructure and trunks, call centres, H.323, faxing technologies, hypervisor platforms, DNS, DHCP, codec management.
  2. SCCA, ACSS, or an equivalent industry recognised Unified Communications certification or substantial demonstrated experience in supporting, maintaining and administering hybrid UC environments incorporating technologies from vendors such as Avaya, Cisco, Microsoft Enterprise Voice, and SIP based technologies.
  3. Proven ability to design, configure, implement, and support call centre features such as IVRs, call queues, routing logic, reporting tools, and workforce management capabilities with demonstrated experience in SIP based integrations between telephony systems and third‑party clinical, corporate, or communication applications.
  4. Demonstrated experience applying well‑developed UC analytical skills to interpret complex information from multiple sources, prepare and present clear analysis and reports, and develop creative, business‑focused solutions to challenges.
  5. Demonstrated excellent written and verbal communication and reporting skills with the ability to adjust and translate complex technical concepts and issues to match the audience’s knowledge level.
  6. Experience with delivering IT services in an ITIL aligned service management to provide capacity, availability, problem, change and incident management using service-delivery mindset and customer experience focus.
  7. Understanding of cyber security principles, privacy legislation, and ICT governance frameworks relevant to Unified Communications in a healthcare environment.
  8. Demonstrated experience managing large mobile device fleets and carrier services within an enterprise environment, along with a current Class C driver licence and willingness to travel as required.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa

Need more information? 
  1) Click here for the Position Description 
  2) Find out more about applying for this position
For role related queries or questions contact Mina Ibrahim on Mina.Ibrahim@health.nsw.gov.au

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