End User Services Support Analyst

• Support healthcare teams with impactful IT solutions

• Multi-site role with growth and learning opportunities

• Join a collaborative and customer-focused ICT team

Keep healthcare connected by delivering responsive IT support, solving technical issues and building positive user experiences across a dynamic health environment.

Employment Type: Permanent Full Time
Position Classification: Analyst
Remuneration: $97,502 – $113,707 per annum
Hours Per Week: 38
Location: Across Western Sydney Local Health District
 

Where you'll be working
Western Sydney Local Health District (WSLHD) is dedicated to delivering world-class healthcare to one of Australia’s fastest growing and most diverse communities. As part of the End User Services team, you’ll play a vital role supporting clinicians, administrative staff and frontline healthcare workers by ensuring reliable and efficient IT services across multiple hospital and health service locations.

• Working within a collaborative and fast-paced ICT environment, you’ll contribute to technology solutions that directly support patient care and operational excellence.

• Work across a diverse range of healthcare and pathology environments

• Join a supportive, knowledgeable and service-driven ICT team

• Access ongoing learning and exposure to emerging technologies

• Build relationships with a broad range of stakeholders and vendors

• Contribute to meaningful work that supports patient outcomes

What you'll be doing
As an End User Services Support Analyst, you will provide high-quality technical support for end user hardware, operating systems, software and mobile technologies across WSLHD and Pathology West. You’ll deliver responsive customer service while managing incidents and requests in a dynamic multi-site environment.

You will troubleshoot and resolve technical issues both remotely and on-site, maintain accurate asset and ticket records, and work collaboratively with internal teams and vendors to ensure timely outcomes for users.

• Provide Level 1 and Level 2 IT support across multiple locations

• Troubleshoot hardware, software, mobile device and peripheral issues

• Manage support requests and incidents to meet service level targets

• Deliver outstanding customer service using clear, non-technical communication

• Support equipment deployment, asset management and software compliance

Ready to make an impact?
Join a team where your technical expertise helps healthcare professionals deliver exceptional patient care every day. Apply now and become part of an organisation committed to collaboration, innovation and healthier communities.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
 

1. Proven experience working with and troubleshooting Microsoft Operating Systems (Windows 8.1 & 10), Apple iOS, a wide range of end user devices/hardware and Microsoft 365 applications.

2. Demonstrated knowledge of Active Directory, System Centre Configuration Manager, Intune and WorkspaceOne and experience in image deployment, application packaging and package deployment.

3. Exceptional interpersonal, written and oral communication skills with a proven customer orientation.

4. Excellent analytical, troubleshooting and problem-solving skills.

5. Ability to prioritise, manage conflicting demands, meet service level targets and perform well under pressure.

6. Appropriate tertiary qualifications and Desktop support experience.

7. Knowledge of ITIL and practical experience with incident management and service request management practices.

8. An Australian Class C unrestricted driver’s licence and be willing to use it for work purposes.

Requisition ID: REQ667778
Applications Close: 14 June 2026

Need more information?

• Discover more about the application process.

• Review the detailed Position Description for insights into role requirements and criteria.  

• Explore the selection process, employment checks, outcomes and notifications.

• For inquiries about the role, contact Stanley Sebastian on 0437 804 907.