End-User Device & Fleet Support Officer - Single Digital Patient Record
Position: End-User Device & Fleet Support Officer– Single Digital Patient Record
Employment Type: Permanent Full-Time position
Opportunity to work from our modern Chatswood/St Leonards offices
Attractive salary of up to $112,331+ 12% Super and annual leave loading
Allocated day off per month, salary packaging, discounted fitness passport and more!
Join the team enriching health in millions of ways every day through digital innovation
Applications Close: 11:59pm, Friday 31st October 2025
About Us – Single Digital Patient Record (SDPR), NSW Health
Be part of the team leading the largest digital transformation in Australia’s public health history. NSW Health’s SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state.
By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere.
Join us now and contribute to the millions of ways we're enriching health every day.
About the Opportunity
Be part of the team leading the largest digital transformation in Australia’s public health history. NSW Health’s SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state.
By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere.
Join us now and contribute to the millions of ways we're enriching health every day.
In this role, you will:
Provide first-level ICT support, diagnosing and resolving incidents related to SDPR training and testing devices.
Assist with the preparation, configuration, and logistics of desktops and peripheral devices across NSW Health sites.
Support the distribution, return, and redeployment of SDPR devices, ensuring accurate asset tracking.
Identify and escalate risks or recurring issues affecting SDPR device performance.
Maintain and update asset records and knowledge articles within the ITSM platform.
Contribute to continuous service improvement initiatives and participate in technical learning opportunities.
Travel to Health Entity sites across New South Wales to help with SDPR testing activities
About You
We are looking for someone who:
Hands-on experience deploying, supporting, and troubleshooting desktops and peripheral devices.
Confidence working in large, complex environments and understand ITSM service delivery.
Detail-oriented and proactive in identifying and escalating recurring technical issues.
Work collaboratively with teams and stakeholders to ensure smooth ICT operations.
Customer-focused, with strong problem-solving skills and a commitment to service excellence.
Organised, able to manage competing priorities, and meet deadlines in dynamic settings.
Need more information?
Check out our diversity and inclusion commitment
Learn more about Single Digital Patient Record
Working at SDPR
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
- Professional growth and career development
- Allocated day off per month
- Salary packaging
- Various health and wellbeing programs to support our team
How to apply
Share with us your most up to date resume (up to 5 pages), highlighting your relevant skills and experience and response to the targeted question below.
Targeted Question (max 500 words) – How would you respond when a recurring computer issue is reported by more than one user in quick succession?
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!
Role-specific enquiries: If you have any questions about the role, please contact the hiring manager Gareth Monaghan at gareth.monaghan@health.nsw.gov.au
General recruitment and adjustment enquiries: If you require assistance, have any questions about the recruitment or require adjustments to the recruitment/interview process, please contact Vaaruni Narayana on vaaruni.narayanaiyengar@health.nsw.gov.au
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
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