Emergency Medical Dispatcher
Employment Type: Permanent Full Time
Remuneration: $80,328 (during training) $82,606 per annum (after training), + 12% super + allowances and shift penalties
Location: Sydney
Closing date: 15 November 2026
JOIN THE TEAM AT NSW AMBULANCE AS AN EMERGENCY MEDICAL DISPATCHER
WHATS ON OFFER
At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join NSW Ambulance include:
5 weeks of annual leave per year
Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
- Staff Support Program with extensive free confidential and professional assistance for staff and their families
- Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy
ABOUT THE ROLE
Based at our Sydney Control Centre at Olympic Park and Eveleigh, you will work to promptly and effectively deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area through the Computer Aided Dispatch System. Receive, accurately record and progress 000 telephone calls relating to the business of NSW Ambulance, and requests for the provision of ambulance services.
Please refer to the Role Description for more information.
Hear what its like to work for NSW Ambulance
ABOUT YOU
We are looking for candidates with the below experience and capabilities:
- Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
- Tech savvy enough to use multiple software systems whilst under pressure.
- Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
- Communicate effectively by listening, showing empathy, and adapting your style to the situation.
Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).
CONDITIONS OF EMPLOYMENT
Roles are appointed on a permanent full-time basis, working 12-hour shifts, across a 24/7 rotating roster. Applicants are expected to be able to adhere to set rosters as required by their nominated Control Centre. Temporary reasonable adjustments may be considered in extenuating circumstances on a case-by-case basis with the outcome being at the discretion of the Control Centre.
The successful applicant will be required to attend paid training based at Sydney for a period of 6 weeks. Successful applicants will be allocated to Sydney Control Centre, for completion of training.
Applicants are required to hold a valid First Aid Certificate (HLTAID011) or must be willing to obtain prior to commencing in the role.
Applicants are required to undergo and pass a pre-employment medical fitness check prior to commencing in the role.
To discuss the position and role description more before you formally apply, confidential enquiries can be made to AMBULANCEControlCentreRecruitment@health.nsw.gov.au
NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with disability. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact AMBULANCE-FirstNations@health.nsw.gov.au If you wish to discuss any accessibility requirements in relation to your application, please contact AMBULANCE-Diversity@health.nsw.gov.au
Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
