Emergency Clerk

🚑 Be the First Point of Contact in a Fast-Paced Emergency Department

🌟 Permanent Career Opportunity with One of NSW's Leading Hospitals

💙 Join a Supportive Team Making a Difference Every Shift

Coordinate. Communicate. Support. Deliver exceptional frontline customer service while helping patients access timely emergency care in a dynamic hospital environment.

Employment Type: 2x Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $37.27 – $38.44 per hour
Hours Per Week: 24, 16
Location: Westmead Hospital

Where you'll be working
Join the dedicated team in Westmead Hospital's Emergency Department, one of the busiest and most diverse emergency services in New South Wales. Every day brings something different, and you'll play a vital role supporting clinicians, patients and families during some of life's most important moments. If you are looking for a rewarding career in healthcare administration where your work truly matters, this permanent opportunity could be the move you've been waiting for.

Why you will love working with us:

• Be part of a highly respected Emergency Department delivering exceptional patient care.

• Work alongside experienced nurses, doctors and multidisciplinary healthcare professionals.

• Access ongoing training, professional development and career progression within NSW Health.

• Enjoy a collaborative, supportive and inclusive workplace where every team member is valued.

• Build a meaningful career helping your community every single day.

What you'll be doing 
As an Emergency Department Clerk, you will provide professional frontline administrative support that keeps one of the state's busiest Emergency Departments operating efficiently. You'll be the welcoming face of the department while ensuring accurate patient registration, communication and coordination across the hospital.

In this role you will:

• Register patients, manage admissions and maintain accurate electronic medical records using hospital information systems.

• Coordinate communication between patients, families, clinicians, ambulance services, interpreters and external healthcare providers.

• Deliver high-quality administrative support while maintaining patient confidentiality and legislative compliance.

• Process patient accounts, receipting and cash handling in accordance with NSW Health procedures.

• Support team operations by training new staff, contributing to continuous improvement and providing exceptional customer service in a fast-paced 24/7 environment

About You:

You are a confident, organised and compassionate administration professional who thrives in busy environments. You remain calm under pressure, enjoy helping people and can manage competing priorities while maintaining exceptional attention to detail.

You will bring:

• Experience providing outstanding frontline customer service, ideally within a hospital or healthcare setting.

• Strong administration, data entry and computer skills, including Microsoft Office and patient management systems.

• Excellent communication and interpersonal skills with the ability to work with diverse communities.

• Outstanding organisational skills with the ability to multitask and prioritise in a high-demand environment.

• Flexibility to work a 24-hour rotating roster, including weekends, nights and public holidays.

• A commitment to teamwork, confidentiality and delivering exceptional patient experiences.

Why choose this opportunity?

Whether you're already working in healthcare administration or looking to expand your career in a leading tertiary hospital, this permanent position offers stability, variety and genuine opportunities to grow within NSW Health. No two shifts are the same. Every day you'll contribute to patient care while developing valuable skills in one of Australia's busiest Emergency Departments.

Bring your experience, grow your career and help deliver exceptional care when it matters most. Join NSW Health and make a difference with every shift. Apply online today by submitting your resume and addressing the criteria listed below, providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. Demonstrated extensive exceptional front-line customer service skills in a medical or hospital environment with ability to maintain strict confidentiality.

2. Demonstrated computer literacy and data entry skills with the knowledge and use of IT applications including Microsoft Office and hospital based information systems (iPM, FirstNet, Cerner, Powerchart).

3. Demonstrated high level interpersonal skills, high level verbal and written communication skills.

4. An ability to work as an effective and efficient team member demonstrating initiative, judgement and contributing positively to team operations.

5. Ability to work autonomously and actively participate within a multidisciplinary team.

6. Excellent organisational and time management skills with the ability to prioritise work.

7. Demonstrated ability to work a 24/7 rotating roster.

Requisition ID: REQ671584  
Applications Close: 13^th August 2026 

 
Need more information? 

• Discover more about the application process. 

• Review the detailed Position Description for insights into role requirements and criteria.   

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Jenny Hart on 02 8890 7336