Desktop Analyst
Desktop Analyst (Health Manager Level 1)
Be part of digital solutions that support clinicians and patients across NSW – while enjoying hybrid flexibility and real career growth
- Temporary Full Time Exempt for up to 6 months
- Building Talent Pools for future permanent opportunities St Leonards & Sydney Olympic Park
Attractive salary, from $87,813 + 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, Monday 11th May 2026
Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.
Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day.
About the Opportunity
Join our End User Services team as a Desktop Analyst, supporting the people and technology that keep NSW Health running.
In this role, you’ll provide practical support and advice to help users resolve issues, fulfil service requests, and set up devices and technical equipment for our teams and customers. Your focus will be delivering responsive, front-line, face to face customer service and helping the business get the most from its IT systems and services in a hybrid working environment.
As an integral member of the team, you will:
- Diagnose and resolve ICT incidents & requests in accordance with agreed service levels within eHealth’s standards, policies, and operating procedures.
- Identify and escalate risks within the supported ICT environments on behalf of customers.
- Maintain internal and customer facing technical and process knowledge articles within the agreed ITSM platform to maintain accuracy and relevancy within the portfolio of desktop services.
- Continually demonstrate support to driving efforts towards continuous service improvement across the Desktop portfolio utilising service management processes.
Participate in learning opportunities, briefing sessions and workshops; maintain specialist/technical knowledge.
For more information, refer to our Position Description.
About You
We are looking for someone who:
- Proven desktop support experience in a large, complex enterprise environment, including hands on experience diagnosing and resolving ICT incidents and service requests
- Has effective management of self and ability to follow established processes, standards, policies and operating procedures, and contribute to continuous service improvement initiatives.
- Outstanding customer service and communication skills, with a demonstrated passion for delivering high quality “front line” support
- Technical documentation and knowledge management skills, including maintaining accurate, relevant internal and customer facing knowledge articles.
- Ability to work flexibly across multiple environments and locations
Need more information?
- Find out how we hire at eHealth NSW
- Check out our diversity and inclusion commitment
- Learn more about us at eHealth NSW
Working at eHealth
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
- Flexible work options
- Professional growth and career development
- Allocated day off per month
- Salary packaging
- Various health and wellbeing programs to support our team
How to apply
Share with us your most up to date resume highlighting your relevant skills and experience (up to 5 pages), and cover letter addressing the following questions:
- Tell us about your experience in providing end user desktop support for a large and complex environment. Include details of the technologies you have used to provide this support.
- Tell us about a time where you provided good customer service? Following on from that, how would you evolve that interaction into a great customer service?
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!
For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Graeme Burt and quote REQ659576.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.
- If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.
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