Customer Services Representative

Classification: Administration Officer Level 4
Employment Type: Full Time Exempt for a period up to August 2027
Remuneration: Salary relative to experience and ranges from $78,183.84 to $79,973.57 per annum plus 12% superannuation
Hours per week: 38
Location: Charlestown
Applications Close: 11:59pm, Sunday 16 August, 2026

 

Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade.

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity
Are you looking a rewarding career that allows you to make a positive difference in the lives of others? 

HealthShare NSW is looking for dedicated Customer Service Representatives to play a vital role in advancing our mission of Partnering for Patients. In this key role, you will be responsible for delivering exceptional service and support to NSW Health employees, and our valued customers through various service channels within the Customer Services Contact Centre. 

In this dynamic position, you will manage the workflow of all Customer Service Desk inquiries, ensuring they are handled with precision and efficiency. Your role will involve seamless interaction with customers and staff across the organisation, requiring excellent communication skills and the ability to maintain a high standard of professionalism. We are looking for candidates who not only possess strong communication skills but also exude a positive can-do attitude, embracing and promoting a culture of continuous learning. 

If you would like to have a meaningful impact on healthcare services and contribute to enhancing the overall service provided to NSW Health and HealthShare NSW employees, we encourage you to apply today!

The specific capabilities for this role are outlined in the Position Description.

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

How to apply

• Click Apply Now at the top of the page.
• Attach your resume and provide answers to the targeted questions below

Targeted questions

• Tell us about a time you had to quickly learn a new process, system or piece of information and then use it to assist customers. How did you ensure you provided accurate information while building your confidence?
• What do you understand the Customer Service Representative role at HealthShare NSW to involve? Talk us through what you think a typical day would look like and tell us which aspects of the role you think you'll find most rewarding.
• HealthShare’s core values include Collaboration, Openness, Respect and Empowerment. What are your personal values and how do you see them positively contributing to our workplace?

Additional information 

• Applicants will be assessed against the essential criteria in Position Description
• If successful following the application close date, you will be required to attend interview/complete comparative assessment as well as complete online reference checks.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months. 

Contact information

Please contact sarah.conners@health.nsw.gov.au if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact HSNSW-AboriginalWorkforce@health.nsw.gov.au
Support is also available through the Stepping Up website. 

Please let HSNSW-Diversity@health.nsw.gov.au know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.