Customer Liaison Officer - Lismore Linen Services

Classification:  Health Manager Level 1
Employment Type: Permanent Full Time
Remuneration: $87,813.00 - $116,824.00 per annum plus 12% superannuation
Hours per week: 38
Location: Lismore Linen Service, Goonellabah
Applications Close: Tuesday 19 May, 2026 at 11:59pm

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity

 

Lismore Linen Services at HealthShare is seeking a Customer Liaison Officer to manage customer relationships, resolve service issues, and improve service efficiency. You will act as the link between hospitals and linen operations, ensuring customer satisfaction, supporting new product initiatives, and implementing change in collaboration with stakeholders.

You will bring experience in customer service and project or change management, strong communication and negotiation skills, and the ability to work independently. A proactive approach to problem-solving, reporting, and continuous improvement, along with an understanding of quality standards, is essential.

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

How to apply

• Click Apply Now at the top of the page.
• Attach your resume and provide answers to the targeted questions below

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we encourage applicants to provide genuine responses in their own words

Targeted Questions

• Can you describe a time you managed a customer relationship in a complex service environment and successfully resolved a service issue while maintaining stakeholder satisfaction?
• How have you used data or reporting (e.g. benchmarking or comparative analysis) to identify service improvements and support decision-making?

Additional information 

• HealthShare NSW assesses candidates in line with the NSW Public Sector Capability Framework, which describes the capabilities and behaviours required for roles across the NSW public sector. The specific capabilities for this role are outlined in the Position Description.
• Learn more: https://www.nsw.gov.au/nsw-government/public-sector-capability-framework
• If successful following the application close date, you will be required to attend interview/complete comparative assessment as well as reference checks
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months. 

Contact information

Please contact Christine Coles - Christine.Coles1@health.nsw.gov.au if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact HSNSW-AboriginalWorkforce@health.nsw.gov.au
Support is also available through the Stepping Up website. 

Please let HSNSW-Diversity@health.nsw.gov.au know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.