Coordinator Supportive Care, Complex Care and Frequent User Program

Looking for a clinical role where you can truly innovate? Our CCFUM program is transforming healthcare across NSW. We support patients with chronic, complex conditions and pioneer proactive care models that reduce emergency ambulance reliance.

We support your healthy work-life balance with flexible work arrangements

Boost your take-home pay with generous salary packaging benefits of up to $9,000, plus additional meal and entertainment options

About the Opportunity

The Complex Care and Frequent User Management (CCFUM) Program is a statewide clinical initiative aimed at improving outcomes for patients with chronic and complex health conditions including those who frequently present to NSW Ambulance.

The Coordinator, Supportive Care will support the strategic design, implementation, and administration of an older person supportive care pilot within the Complex Care and Frequent User Management Program. This includes coordinating stakeholder engagement, managing program resources, and contributing to quality improvement and service planning to enhance care for complex older patients with life limiting illness.

Click here for the Role Description for further information. 

About You

• Demonstrated experience in coordinating health or social care programs, including understanding of supportive care principles and the needs of older patients with complex health and social care requirements.

• Ability to interpret and apply legislative requirements, organisational policies, and procedures to ensure compliance and governance in program delivery.

• Proven experience in high-level system administration, including managing program documentation, workflows, and reporting.

• Advanced digital and computing skills, including proficiency in platforms such as Microsoft Office, and other relevant systems.

• Highly developed interpersonal and communication skills, enabling effective engagement with diverse stakeholders, including vulnerable cohorts, while working independently and collaboratively.

• Understanding of stakeholder engagement strategies, particularly for vulnerable populations, and ability to design initiatives that address priority needs.

• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a dynamic environment.

• Excellent written communication skills, including attention to detail and the ability to prepare reports, resources, and correspondence for internal and external audiences.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.

Question 1: Select a challenging workplace goal you have achieved in the last year? How did you maintain your commitment?

Question 2: Summarise a situation where you succeeded in persuading others to work more collaboratively so that better work outcomes were delivered. What was your approach and the outcome?

Additional Information 

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI‑assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Conditions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employees currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employees currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au

Contact Information

Please contact Cameron Lane on Cameron.Lane@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self. 

Salary Range: $114,251 per annum - $134,809 per annum (Health Manager Lvl 2)

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park  

Applications Close: 11:59 pm Sunday 07 July 2026