Coordinator ICT Asset Care
Position Title: Coordinator ICT Asset Care
Employment Type: Permanent Full-Time
Salary Range: $84,436 - $112,331 per annum + 12% super and benefits (Health Mgr Lvl 1)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 24 November 2025
About the Opportunity
NSW Ambulance is seeking a motivated and tech-savvy ICT Asset Care Coordinator to join our dynamic team. This role plays a vital part in supporting the management, tracking, and implementation of ICT asset management processes that enhance service delivery across the division.
You will assist in the daily administration of ICT assets, ensuring data accuracy, optimised usage, and cost-effective outcomes while supporting a wide range of stakeholders, from field staff to senior executives.
If you are passionate about technology, enjoy problem-solving, and excel at delivering exceptional customer service, we want to hear from you!
About You
You are a detail-oriented, customer-focused professional who thrives in a fast-paced ICT environment. You’re confident using technology, proactive in solving problems, and can comfortably interact with everyone from technical teams to senior executives.
You have below skills and experience:
- Experience in ICT Asset Management within a medium to large organisation.
- Working knowledge of ServiceNow (or similar CMDB/asset tracking tools).
- Working knowledge of Microsoft Intune (or similar Endpoint Management UEM platform).
- Solid understanding of IT hardware (EUC hardware, printers, mobile devices, video conferencing and related peripherals.)
- Strong troubleshooting and analytical skills.
- Proficient in Microsoft Office, especially Excel.
- Excellent communication and interpersonal skills with a strong focus on customer service.
- Ability to manage multiple priorities and deliver results under pressure.
- Comfortable with occasional travel across NSW as required.
Whats on Offer
- Permanent employment, providing job security and stability
- Allocated Days Off (ADO) once a month + Additional Public Holiday
- Generous salary packaging options to help you increase your take home pay
- Collaborative and supportive team
- Accessible via Public Transport
- Flexible or Hybrid Work Agreements may be negotiated
How to Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Describe a time when you have identified an opportunity for service improvement.
Question 2: How do you communicate with different teams or stakeholders to ensure ICT equipment is managed and maintained effectively?
Need more information?
Click here for the Role Description and Position Conditions and General Information
Learn more about careers at NSW Ambulance here.
Additional Information
- Applicants will be assessed against the essential criteria articulated in Role Description.
- NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
Contact People
Please contact Norman Vuong on norman.vuong@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
About NSW Ambulance
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
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