Coordinator CREWS / Veritas
Position Title: Coordinator CREWs / Veritas
Employment Type: Permanent Full-Time
Salary Range: $114,251- $134,809 per annum + 12% super and benefits (Health Mgr Lvl 2)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 18 January 2026
About the Opportunity
The Coordinator CREWs/Veritas provides ongoing support and coordination for the CREWs and Veritas team and systems. The role ensures the consistent performance, maintenance, and continuous improvement of these systems, which support workforce management and timekeeping processes across NSW Ambulance. This role acts as a central point of contact for system-related issues, user support, and stakeholder engagement. The Coordinator contributes to the effectiveness of business-as-usual operations by ensuring data integrity, process compliance, and alignment of functionality with industrial Awards, organisational policies and service delivery standards.
About You
Experience supporting or coordinating business systems in a high-volume operational environment, preferably within the health-related field.
- Sound understanding of workforce management, rostering and time and attendance systems.
- Strong communication and interpersonal skills with the ability to train users, resolve issues, and build stakeholder confidence.
- Proven organisational and multitasking skills with the ability to meet deadlines in a dynamic environment.
- High proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Visio, Teams), with experience producing documentation, reports, and process guides.
- Ability to produce high-quality written communications including user guides, reports, and briefing notes.
- Demonstrated current competency in the use of communication technology.
What's on Offer
- Enjoy a healthy work-life balance with one paid Allocated Day Off (ADO) each month, an additional public holiday, and a variety of leave options.
- Generous salary packaging options to increase your take home pay up to $9k + novated leasing
- Flexible Work Agreements may be negotiated following successful completion of training and probation.
- Modern, purpose-built workspace with excellent transport connection and an array of cafes, restaurants and amenities in the vicinity.
- Career growth opportunities within one of Australia's largest and most innovative public sector health organisations.
Need more information?
Click here for the Role Description and Position Conditions and General Information
Contact People
Please contact Sandy Politi via Sandy.Politi@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
How to Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
- Describe a time when you supported or coordinated a business system in a high-volume environment? How did you ensure accuracy, resolve issues promptly, and maintain data integrity under competing priorities.
- This role requires engaging with diverse stakeholders and supporting continuous improvement of CREWs and Veritas. Give an example of how you have modified your style or approach to work to communicate more effectively with an important stakeholder. What was the outcome?
Additional Information
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role. Responses generated by AI tools (including ChatGPT or similar platforms) will be marked down during assessment. Please ensure your application is written in your own words. Shortlisted candidates will be invited to attend in person interviews, where their knowledge and suitability for the role will be assessed directly.
About NSW Ambulance
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
-
