Coordinator Complex Care and Frequent User Management Program
Step into a role where your expertise truly makes a difference. Join us as the Coordinator, Complex Care and Frequent User Management Program, where you’ll support high quality, collaborative, safe and effective patient care, contributing to service development, quality improvement, and research informed practice – whilst helping to foster a positive, forward thinking team culture.
- Salary packaging: Up to $9,000 for living expenses + $2,600 for meals & entertainment
- Public transport accessible locations
Flexible & hybrid work arrangements
About the Opportunity
The Complex Care and Frequent User Management (CCFUM) Program is a statewide clinical initiative aimed at improving outcomes for patients with chronic and complex health conditions, including those who frequently present to NSW Ambulance.
The Coordinator, Complex Care and Frequent User Management Program is responsible for delivering high‑level clinical review, coordination, and administration of the NSW Ambulance Complex Care and Frequent User Management Program. The role works collaboratively with the Manager, Clinical Nurse Consultants, and the Coordinator of Authorised Care Plans to support safe, effective, and patient‑centred care for individuals with complex health needs.
This position also engages closely with the Office of Medical Services and NSW Ambulance Clinical Operations to ensure consistent program delivery, optimal patient outcomes, and strong integration across clinical service areas.
Click here for the Role Description
About You
We are looking for someone who has:
Demonstrated background and knowledge in clinical practice for the provision of a high standard of out- of-hospital care, including sound understanding of the principles of principles of management of complex medical conditions
Demonstrated ability to learn and incorporate legislative requirements, organisational policy and procedures.
Demonstrated experience in providing high level system administration including comprehensive data input, monitoring, analysis and accurate maintenance of patient databases.
Advanced computing skills including the use of inReach, Content Manager, Kiteworks, Microsoft Office, Power BI and other systems as required.
High level interpersonal skills, to enable effective communication with diverse groups of people, including vulnerable cohorts, demonstrating a customer focus whilst working independently and as part of a team.
A sound understanding of the requirement to engage with stakeholders from vulnerable populations and support development of program initiatives to address priority areas
Highly effective organisational and time management skills including the ability to prioritise work to meet deadlines.
Demonstrated effective written communication skills including attention to detail.
Demonstrated ability to liaise/communicate with members of the public about Authorised Care Plans and the Complex Care and Frequent User Management Program.
How to Apply
Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.
Question 1: Provide an example of a project or scenario that best describes your organisational skills. How do you decide what gets top priority when scheduling project or work goals?
Question 2: Describe a time when you identified a problem with a work process or task. How did you involve others in solving the problem? What was the result?
Additional Information
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
- Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role. Responses generated by AI tools (including ChatGPT or similar platforms) will be marked down during assessment. Please ensure your application is written in your own words.
- Shortlisted candidates will be invited to attend in person interviews, where their knowledge and suitability for the role will be assessed directly.
There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
No NSW Ambulance accommodation is provided.
Employee’s currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
Employee’s currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
- If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. Should you return to your substantive position, your eligibility for cover under NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officer Insurance will be re-instated accordingly. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au
Please contact Fiona I'Anson on fiona.ianson@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
Position Title: Coordinator, Complex Care and Frequent User Management Program
Employment Type: Permanent (Full Time)
Salary range: $114,251 per annum to $134,809 per annum + 12% super and benefits (Health Mgr Lvl 2)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Applications Close: 11:59pm Sunday 15 March 2026
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