Contact Centre Operator

Employment Type: Permanent Part Time
Position Classification: Admin Off Level 2
Remuneration: $66,608.03 - $68,817.27 + 12.5% Super + Salary Packaging
Hours Per Week: 8
Requisition ID: REQ625627
Applications Close: Thursday 15th of January 2026
 

Provide high quality administration support including telephone communication and data entry to ensure effective and efficient functioning of the HNE Oral Health Contact Centre.

Permanent Part-time - 8 hours per week – Day to be confirmed

About the opportunity:

Contact Centre operators take a high volume of inbound calls for requests for dental care from eligible patients using a telephone triage tool to determine their priority for services. They also use an electronic appointment book, place patients on waiting lists, and answer general dental enquiries. They need to be confident in moving through different applications on a computer when on a call. During call down time, operators may be asked to carry out other administrative functions under the direction of a supervisor.

About you:

The successful applicant will need to demonstrate a caring, and empathetic oral communication style with callers. You will need to be able to handle difficult callers and follow policy to answer enquiries in a professional manner. 

The successful candidate will have:

• You have experience in a high-volume inbound call centre or a busy medical/dental reception environment.

• You are confident using multiple computer applications at once while maintaining rapport on the phone.

• You have strong skills in Microsoft Outlook, Windows file management, and navigating electronic booking systems.

• You follow policies, procedures, and triage guidelines accurately to ensure safe and consistent service delivery.

• You are a reliable team player with a positive attitude and a strong commitment to customer service.

• You manage time well, stay organised under pressure, and adapt quickly to new systems or workflow changes.

• You handle sensitive information confidentially and communicate with cultural awareness and respect.

• You are open to feedback, eager to learn, and comfortable working in a structured, supportive environment.

Training and Support:

The successful applicant will be given time to carry out Corporate Orientation during their shifts. Site orientation will be carried out on their first day. The applicant will be supported with one-on-one training over a period of weeks and will be mentored daily when taking calls until they can confidently work on their own. After this time, they can approach a shift supervisor at any time during for support or advice in call management. 

Why Join HNELHD?

You’ll be part of a forward-thinking organisation committed to patient safety, professional development, and innovative service improvement. This is an opportunity to meaningfully influence the capability of clinicians and improve patient care across a large and diverse health district.

What we Offer

• Monthly Allocated Day Off (ADO) for full-time employees.
• Flexible work hours
• 4 weeks annual leave (pro-rata for part-time).
• Paid parental leave (for eligible employees).
• Salary packaging – up to $11,600 + novated leasing options.
• Fitness Passport – discounted gym memberships for you and your family.
• Employee Assistance Program (EAP) for staff and their families 

Need more information? 
  1) Click here for the Position Description 
  2) Find out more about applying for this position
For role related queries or questions contact Samantha Smith on Samantha.Smith5@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases  for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

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