Consumer and Patient Experience Coordinator, NSLHD
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- Northern Sydney Local Health District
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- REQ677113 Requisition #
Join NSLHD in driving compassionate, high‑impact improvements to patient experience. Be the coordinator who turns consumer insights into better care for every person, every day.
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 3
Remuneration: $2,635.66 - $2,994.16 per week
Hours Per Week: 38
Requisition ID: REQ677113
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Royal North Shore Hospital campus
What you'll be doing
You will play a key role in shaping how patients, families, and carers experience care across NSLHD. In this role, you will coordinate consumer engagement activities, gather and translate patient insights into service improvements, and partner with clinical and operational teams to strengthen patient‑centred practices. Your work will help build a culture where every voice is heard and every experience drives better care.
People of Aboriginal and/or Torres Strait Islander background encouraged to apply.
Candidates will need to meet the following criteria:
- Tertiary qualification in health-related discipline or equivalent experience in consumer engagement, consumer feedback and /or medicolegal matters in a complex environment.
- Demonstrated high level oral and written communication skills, consultation, negotiation, facilitation, presentation, consensus building and stakeholder management skills.
- Demonstrated experience in preparation of reports, briefs and executive correspondence and complaints and medicolegal responses, inclusive of the analysis of relevant quantitative and/or qualitative data.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Thelma De Lisser Howarth on thelma.delisserhowarth@health.nsw.gov.au or 0448 115 298.
The team enriching health in millions of ways every day.
Applications Close: 21 July 2026
Tentative Interview Dates: Wednesday 22 July 2026
