Community Living Support Refugee (CLSR) Case Manager Coffs Harbour
Do you want to work in one of Australia’s leading organisations providing treatment and rehabilitation to torture and trauma survivors; that’s quality focused, diverse & committed to making a difference in the lives of vulnerable people in communities.
Come & join us!
THE ORGANISATION
STARTTS is a not-for-profit Affiliated Health Organisation focused on providing a broad range of services to refugees in NSW. The focus of STARTTS approach is on building capacity and empowering people and communities to take control over their own lives, using a strengths-based approach and building on individual, family, community and cultural strengths.
OUR COMMUNITMENT TO DIVERSITY, EQUALITY, AND INCLUSION
STARTTS is committed to equal employment opportunities and welcomes applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities, culturally and linguistically diverse communities, LGBTIQA+ individuals, and others who reflect the diversity of our society.
LET'S TALK ABOUT THE OPPORTUNITY
CLSR Case Managers are expected to deliver intensive psychosocial supports for mental health including development of holistic, integrated support plans and provision of support coordination; psychosocial interventions to promote behaviour modification; coordination of assistance with daily living skills; support for engagement with social and health service systems; support with access to employment and training and community integration. CLSR Case Managers will support the work of casual Bi-cultural Assistant Support Workers.
Job Status: Temporary Full-time till 30 June 2027
Click here to view the position description
ESSENTIAL REQUIREMENTS:
- Qualifications in Mental Health, Social Work, Social Welfare or other relevant social science or behavioural disciplines or extensive relevant experience.
- Demonstrated understanding of mental health issues affecting refugees and asylum seekers and the effects of torture on individuals, young people, families, and communities.
- Knowledge of the cultures and health needs of refugee communities in Mid-North Coast LHD.
- Demonstrated experience in casework and case management and the ability to liaise/advocate on behalf of clients to multiple stakeholders.
- Demonstrated knowledge and an ability to engage with the NSW Health and Social Services sector.
- Experience in planning, facilitating, and evaluating living-skills based group programs.
- Excellent oral, written, and interpersonal communication skills including computer skills.
- Ability to work independently and as part of a multidisciplinary and multicultural team and experience mentoring or supporting other staff
HOW TO APPLY
If you are excited by this opportunity, we look forward to receiving your application.
To start your journey to your career at STARTTS, APPLY HERE, and address the criteria questions.
For support in completing your application, refer to the STARTTS Application Guide.
For specific questions, you can contact Catherine Kelly, CLSR Team Leader, at Catherine.Kelly2@health.nsw.gov.au
Closing Date: 22 September 2026
PERKS & BENEFITS
- Employment with attractive leave entitlements including 14 weeks paid parental leave, 4 weeks’ annual leave and paid Accrued Day Off (ADO) (full-time employees only) and other entitlements.
- Salary packaging options that reduce your taxable income and increase your take-home pay.
- Great education opportunities through our Training department.
- Access to our Employee Assistance Program (EAP) for staff and family members.
- Discounted gym memberships with a Fitness Passport.
- Active Social Club
- Potential access to Fleet cars
- Flexible hybrid work.
VACCINATION REQUIREMENTS
**This role is a Category A role. It is mandatory for Category A workers to meet and maintain the vaccination criteria (as per the current NSW Health and STARTTS policies).
Vaccination and/or assessment is required for Category A workers for the following transmissible diseases – measles, mumps, rubella, hepatitis B, varicella (chickenpox), diphtheria, tetanus, pertussis (whooping cough), influenza and tuberculosis.
COVID19 vaccination is strongly recommended, but not a requirement for employment.
If successful you must provide evidence of vaccination and/or assessment.
Should you not be able to comply with vaccination requirements before your commencement date, the offer of employment may be withdrawn. If you have a medical reason for why you cannot be vaccinated, a medical contraindication evidence will be required.
