Clinical Safety & Patient Experience Manager
This position qualifies for an annual Recruitment Incentive Package up to the value of $10,000 (conditions apply and may be pro-rata’d to your contracted or ordinary working hours, these payments are paid on a fortnightly basis) under the NSW Health Rural Health Workforce Incentive Scheme.
This scheme recognises the role key health workers play in enabling the delivery of rural and remote health services, and aims to provide incentives over and above award entitlements, to attract and retain staff in these areas.
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 3/Nurse Manager 3 (Dependent on Qualification and Experience)
Remuneration: $137,525 - $161,174 + Superannuation
Hours Per Week: 38
Requisition ID: REQ681988
Location: Broken Hill
Broken Hill truly is a town like no other with a supportive community that will welcome you with open arms. We can't wait to see you! Take a quick look at "Living and Working" in the Far West.
- Great opportunity to join a supportive team and where you can make a real impact in providing the best patient experience.
- Only 3 hours’ drive from Mildura, 5 hours from Adelaide or a short flight from anywhere in Australia with everything you need on your doorstep.
- Get exposure to work across different areas you would not get in the big smoke!
Work collaboratively with FWLHD facility and service managers, staff and consumers, identifying opportunities to review and improve patient safety, patient centredness, and outcomes.
What is on offer
- 5 weeks annual leave.
- Salary packaging (pay less tax!), enjoy up to $9k for living expenses, $2.6k for meals and entertainment.
- Novated Leasing.
- Paid Allocated Day Off (ADO) Every Month.
- Fitness Passport and EAP to maintain your health and wellbeing.
- Isolation and Climate Allowance.
- Professional development with support through advanced education & training to help you develop your career.
- A comfortable country lifestyle that supports balance & wellbeing.
About the Far West LHD
The Far West Local Health District is one of 15 LHDs under NSW Health, providing high quality public health services to the communities in far west NSW. Our vision is to create excellence in rural and remote healthcare.
Key to our success of course, is our people. Our workforce is inclusive and diverse. We employ well over 800 clinicians and support staff across our 9 health facilities in Broken Hill, Balranald, Dareton, Ivanhoe, Menindee, Tibooburra, Wentworth, White Cliffs and Wilcannia.
In the Far West LHD, we are working together to make a real difference to the health outcomes for our communities. We encourage you to consider joining our friendly team for a meaningful and rewarding career in rural and remote healthcare.
About Broken Hill
A true “Oasis in the Outback”, Broken Hill is a thriving regional town in far west NSW full of diversity, history and character. Being Australia’s first city to be Nationally Heritage Listed, Broken Hill is a culturally rich town with a vibrant art scene with over 20 galleries! The unique attractions, festivals and beautiful natural landscapes see tourists flock from all over, but the ones who stay quickly fall in love with the place and its liveability.
With a population just shy of 20,000, Broken Hill is small enough to allow for a relaxed country lifestyle, while big enough to provide all the desired facilities of a regional hub including major supermarkets and retail stores, excellent schools (7 primary & 2 high), multiple gyms & aquatic centre, well-known fast-food franchises and a plethora of trendy restaurants, pubs and cafés.
How to Apply
To be considered for this position, please ensure you address the selection criteria in the application as thoroughly as possible by selecting APPLY NOW below:
- Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) as a Registered Practitioner or tertiary qualifications in Allied Health with registration/relevant eligibility for association membership, with at least 3 years postgraduate experience and appropriate post graduate qualifications (or willingness to complete qualifications within three years of commencement).
- Demonstrated experience in leadership roles with responsibility for organisational and/or clinical performance and the ability to influence the development of a culture which is open to critical reflection and change.
- Demonstrated experience and understanding in quality, patient safety, clinical risk management within the healthcare environment, including the application and evaluation of patient safety programs, incident investigation and/or clinical risk identification tools.
- Demonstrated excellent interpersonal skills, including negotiation and liaison with well-developed written and oral communication skills to identify and mediate conflict and maintain effective and collaborative relationships with a range of multidisciplinary stakeholders, including senior managers, clinical staff, and consumers.
- Demonstrated knowledge of the principles and practice of Patient Safety, Incident Management, Improvement Science/quality improvement methodologies, clinical risk management. and experience in incident investigations e.g. Clinical Incident Reviews.
- Proven ability to function effectively as part of the senior management team and to work collaboratively with other professionals to promote a positive workplace culture.
- Demonstrated ability to work with minimal direct supervision, plan and manage personal workload, multiple projects concurrently, with competing deadlines across the unit, organisation and MOH and the ability to prioritise accordingly.
- Valid unrestricted Australian drivers' licence, with an ability and willingness to occasionally travel long distances with overnight stays in the course of employment
The Welcome Experience
The Welcome Experience in Broken Hill connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.
Learn more at www.nsw.gov.au/welcomeexperience
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Wendy Gleeson on Wendy.Gleeson@health.nsw.gov.au
Applications Close: 26 August 2026
Stepping Up
The Stepping Up Website is a resource designed to help Aboriginal job applicants apply for positions within NSW Health. If you are an Aboriginal person and wish to obtain more information about applying for a role with us, please visit:
https://www.steppingup.health.nsw.gov.au/
Empower, listen and act together
Together, we can make a positive difference in the lives of all children, young people and families within our community to keep them safe from harm and to empower children's voices.
At Far West Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences, but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.
#RuralHealthIncentives
