Clinical Information Officer (Administration Officer Lvl 2) – Records Processing & Scanning 24/7 Rotating Roster - Perm FT
Employment Type: Permanent Full Time, 38 hours per week
Location: Liverpool Hospital
Position Classification: Administration Officer Level 2
Remuneration: $64,046.06 - $66,170.25 per annum
Requisition ID: REQ599917
Application Close Date: 31/08/2025
Interview Date Range: 03/09/2025 – 10/09/2025
Contact Details: Rinna Ng – 02 8738 3744 | Rinna.Villarosa@health.nsw.gov.au
About the Opportunity
Are you passionate about accuracy, organisation, and making a meaningful impact in healthcare? The Clinical Information Officer: RPS plays a key role in supporting the Clinical Information Department by managing a wide range of customer service and administrative tasks related to Medical Records—whether paper-based, hybrid, or electronic. From scanning and maintaining records to ensuring data integrity, this role is essential to delivering high-quality service to clinicians and patients alike.
This is an exciting opportunity for someone who enjoys working in a fast-paced setting where priorities shift and accuracy is paramount. You’ll be responsible for balancing competing demands, meeting deadlines, and maintaining a high level of attention to detail across multiple systems and processes. Your ability to identify errors, solve problems, and follow clearly outlined procedures will be key to your success. Experience with Hospital Patient Administration Systems (PAS) and Electronic Medical Records (eMR) is highly desirable.
We’re looking for a team player with strong interpersonal and communication skills who can work independently and collaboratively. You’ll be engaging with a diverse range of customers, so a commitment to excellent service and confidentiality is essential. If you’re adaptable, tech-savvy, and ready to contribute to a department that’s central to patient care, we invite you to apply and become part of a team that values precision, integrity, and continuous improvement.
What You'll be Doing
The Clinical Information Officer: RPS is responsible for a comprehensive range of customer service and administrative tasks associated with maintaining Medical Records (paper, hybrid and electronic) including medical record scanning to support the Clinical Information Department in providing a high quality service to its customers.
The Clinical Information Department is the centre for the collection of patient/client information. It manages Medical Records that store information concerning the patient/client and their care.
Where You'll Be Working
Liverpool Hospital, founded in 1813, is the major health service for south-western Sydney, providing services to the local government area of Liverpool City Council as well as district services to residents and visitors in the area. It also provides a range of state-wide services in areas such as critical care and trauma, neonatal intensive care and brain injury rehabilitation.
The Hospital provides a health service of international standing, with 23 operating theatres, capacity for 877 beds, diagnostic and imaging services, emergency and trauma care, maternity, paediatric, cancer care, mental health, ambulatory care, allied health and medical and surgical services from birth to aged care.
Liverpool Hospital is currently undergoing a major redevelopment. The $790 million Liverpool Health and Academic Precinct (LHAP) project will provide enhanced facilities and an increased capacity to meet future significant population growth for South Western Sydney.
Liverpool Hospital is a principal referral and teaching Hospital of the UNSW Sydney and the Western Sydney University and also welcome students from over 20 universities and colleges.
Located in the heart of Liverpool City, the hospital is close to public transport, shopping centres and eateries.
How to Apply
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.
- Demonstrated attention to detail, ability to follow clearly outlined processes and perform tasks in a methodical manner.
- Demonstrated ability to organise and prioritise workload and meet deadlines.
- Demonstrated ability to identify errors, data integrity issues and problem solve.
- Demonstrated high level interpersonal, communication and customer service skills, including demonstrated ability to communicate effectively with customers.
- Demonstrated high level computer skills. Knowledge of Hospital Patient Administration Systems (PAS)/Electronic Medical Records (eMR) is desirable.
- Demonstrated ability to work independently and as part of a team.
- Demonstrated ability to adapt to changing priorities, process and work environments.
- Demonstrated understanding of information privacy and confidentiality requirements.
Need more information?
1) Click here for the Position Description
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Additional Information
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.
Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.
Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.
To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴 Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
