Child Protection Team Administration Officer Level 3
Employment Type: Permanent Part Time
Position Classification: Admin Officer Level 3
Remuneration: $35.84 – $36.96 per hour + Superannuation + Salary Packaging
Hours Per Week: 30
Requisition ID: REQ648557
Location: John Hunter Children’s Hospital
Applications Close: Sunday, 12th April 2026
Join a team committed to delivering high-quality, patient-centred care in a supportive and professional environment
About the Role
An exciting opportunity exists for an experienced and highly organised Administration Officer to join the Child Protection Team (CPT) at John Hunter Children’s Hospital.
This role provides specialised administrative, clinical, and interagency support that is critical to the effective functioning of a highly specialised multidisciplinary service. The position requires discretion, professionalism, and the ability to work confidently within a complex and sensitive environment.
About the Team
The Child Protection Team is a multidisciplinary service providing expert medical, psychosocial, and interagency support to children and young people where there are concerns regarding abuse, neglect, or significant harm.
The team works closely with paediatricians, social workers, nursing staff, and external agencies including DCJ and NSW Police to ensure coordinated, timely, and legally compliant responses.
The team is known for its collaborative, respectful, and professional culture. Administrative staff are highly valued as integral members of the team, contributing directly to clinic coordination, interagency communication, and medico-legal processes.
Key Responsibilities
- Provide high-quality customer service as a first point of contact via phone, email, and in person
- Coordinate and prepare clinic correspondence, including clinical typing
- Manage incoming and outgoing correspondence, diaries, and communications
- Prepare financial and data reports, along with formal documentation
- Support administrative functions including payroll rosters, recruitment, invoicing, receipting, and purchase requisitions
- Maintain accurate electronic and general records in line with legislative and NSW Health requirements
- Coordinate child protection outpatient clinics, including scheduling, notifications, and data system maintenance
- Support Medicare billing processes related to clinics
- Maintain and improve administrative systems to support service delivery
- Build effective working relationships with internal and external stakeholders
- Work in accordance with NSW Health policies, the HNE Health Values Charter, and the Excellence Framework
About the Role and You
In this role, you will provide high-level administrative support within a busy and specialised clinical environment, contributing directly to the coordination and delivery of child protection services.
A typical week will see you coordinating multiple paediatric clinics, managing referrals and appointment scheduling, and preparing clinical correspondence and reports for medical staff and external agencies. You will handle a high volume of communication, including phone calls, emails, and correspondence, while maintaining accurate records in line with NSW Health and legislative requirements. You will also support payroll, invoicing, and Medicare billing processes, ensuring all administrative functions are completed accurately and within required timeframes.
To be successful in this role, you will be a highly organised and proactive administration professional with the ability to manage competing priorities in a fast-paced environment. You will bring strong communication skills, both written and verbal, and demonstrate professionalism and discretion when working with sensitive and confidential information.
You will be confident using a range of computer systems, databases, and Microsoft Office applications, with the ability to quickly learn medical terminology and internal systems. Your ability to work both independently and collaboratively within a multidisciplinary team will be essential.
You will also demonstrate strong problem-solving skills, attention to detail, and a commitment to delivering high-quality administrative support. A compassionate, respectful, and culturally sensitive approach is critical, along with the ability to remain calm and effective in a complex and sometimes high-pressure environment.
Experience in a health, legal, or community services setting, as well as exposure to clinical administration or child protection, will be highly regarded.
Why Join Hunter New England Health?
At Hunter New England Health, you’ll enjoy meaningful work in a supportive, team-focused environment, all while being based in beautiful regional locations. Here, your contribution truly makes a difference in patient care and safety.
Benefits of joining our team include:
Convenient proximity to shopping and local services
- Four weeks annual leave (pro-rata for part-time employees)
- Paid parental leave for eligible employees
- Salary packaging options up to $11,600 plus novated leasing
- Fitness Passport for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunities to work alongside a wide range of clinical and non-clinical professionals
Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Melissa Davis on Melissa.Davis@health.nsw.gov.au
- To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
- An eligibility list will be created for future permanent part time and temporary part time vacancies
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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