Casual Administration Officer - Blacktown & Mount Druitt Hospitals

🌟 Make a difference through exceptional patient-focused service
🏥 Work across two busy Western Sydney hospital locations
💻 Use your administration skills in a dynamic healthcare environment

Support patients, clinics and healthcare teams with responsive administration, reception and data entry across Blacktown and Mount Druitt Hospitals.

Employment Type:  Casual
Position Classification: Administration Officer Level 2
Remuneration: $34.93 - $36.09 per hour 
Location: Blacktown & Mt Druitt Hospitals

Where you'll be working
Join the administrative teams at Blacktown and Mount Druitt Hospitals, supporting busy outpatient and clinical services where your organisation, communication and customer service skills will make a direct difference to patients, carers and visitors.

• You'll be part of a collaborative environment where flexibility, professionalism and a commitment to quality service are valued.

• Provide support across a range of hospital departments and outpatient clinics

• Work with diverse patients, carers, visitors and healthcare professionals

• Contribute to a welcoming, professional and patient-centred experience

• Work across varying shifts and locations according to service needs

• Be supported to adapt to hospital systems, processes and changing priorities

What you'll be doing 
You'll provide efficient and responsive administrative support across busy clinical and outpatient settings. This is a hands-on role where you'll combine strong customer service with accurate administration and the ability to manage competing priorities.

• Welcome and assist patients and visitors while providing professional reception support

• Manage clinic appointments, patient arrivals and departures, referrals and records using iPM

• Answer enquiries, direct calls and communicate with clinical and non-clinical teams

• Process documentation, Medicare billing paperwork, scanning, filing and data entry

• Arrange interpreter services and coordinate information and files required for clinics

   

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.   

1. Demonstrated administration experience with competent use of IT applications including but not limited to computerised patient administration systems and Microsoft Office Programs.

2. Excellent customer service including appropriate telephone manner and a patient-centric approach to service provision

3. Demonstrated high level of written, verbal and electronic communication skills to work well with a broad scope of patients, staff and affiliated organisations.

4. Demonstrated ability to work as part of a team to achieve quality patient/service outcomes

5. Proven ability to maintain professionalism when dealing with both clients and staff during stressful situations.

6. Demonstrated ability to follow systems and processes to support efficient and effective service delivery.

7. Demonstrated ability to use initiative and to prioritise multiple tasks with competing timeframes with exceptional organisational and communication skills.

8. Ability & willingness to work a flexible roster including varying shift times and location

    

Requisition ID: REQ697435 
Applications Close: 18 October 2026 

 
Need more information ?

• Find out more about applying for this position.

• Review the detailed Position Description for insights into role requirements and criteria.

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Zenny Pham at Zenny.Pham@health.nsw.gov.au